Informa TechTarget (Nasdaq: TTGT) informs, influences and connects the world's technology buyers and sellers, to accelerate growth from R&D to ROI. With an unparalleled reach of over 220 highly targeted technology-specific websites and more than 50 million permissioned first-party audience members, Informa TechTarget has a unique understanding of and insight into technology markets. Underpinned by those audiences and their data, we offer expert-led, data-driven, and digitally enabled services that deliver significant impact and measurable outcomes to our clients. We provide our customers with: Trusted information that shapes the industry and informs investment Intelligence and advice that guides and influences strategy Advertising that grows reputation and establishes thought leadership Custom content that engages and prompts action Intent and demand generation that more precisely targets and converts Our organization is committed to sustainability, diversity, wellbeing, and ethical working practices. Visit informatechtarget.com and follow us on LinkedIn. For more information, visit informatechtarget.com and follow us on LinkedIn Job Description This role is based in our 240 Blackfriars, London office. Head of Content & Publishing Operations Are you ready to lead a dynamic, high-performing team that drives excellence in content creation, delivery, and strategy? We're looking for an experienced leader to take ownership of our global content operations, ensuring efficiency, quality, and innovation across editing, design, translation, platform usability, multimedia, and more. This is a unique opportunity to shape the future of content operations and make a tangible impact on our business. About the Role As the Head of Content & Publishing Operations, you will lead a global team of experts across multiple disciplines, including editing, design, translation, platform usability, and multimedia. Your mission will be to develop and execute a strategic vision that maximizes efficiency, enhances content quality, and drives revenue growth. Key Responsibilities Build and Lead a High-Performing Team: Develop a world-class content operations team with expertise across key areas. Recruit, mentor, and empower colleagues to achieve their full potential. Foster a culture of engagement, collaboration, and continuous improvement. Ensure role profiles are up-to-date and aligned with career development pathways. Optimize Content Production Processes: Own and refine content production workflows, platforms, and best practices. Collaborate with senior stakeholders to design and implement efficient systems. Ensure consistency, quality, timeliness, and cost-effectiveness across all Omdia products and services. Drive Strategic Initiatives: Partner with leaders in consulting, syndicated research, marketing, and platform teams to advance key content-related projects. Plan and manage budgets, ensuring effective use of tools, technology, and vendors. Develop data-driven business cases to support investment decisions, leveraging resource planning and capacity forecasting. Shape the Long-Term Vision: Define the strategic direction of the team, aligned with business priorities and emerging technologies. Advance operational maturity and implement strategies for risk and incident management. Deliver Insights and Reporting: Build and maintain a robust KPI ecosystem to monitor performance and inform decision-making. Develop dashboards, resource planning models, and operational metrics to drive continuous improvement. What You'll Produce In this role, you'll deliver impactful outputs that drive business success, including: Strategic plans that align with mid- and long-term business goals. Tangible KPIs and goals that translate strategy into action. Performance dashboards to monitor operational effectiveness. Resource planning and capacity forecasting models. Talent retention and engagement strategies. Business requirements documentation for technology platforms and vendors. Operational metrics and analysis reports to support continuous improvement. Qualifications Knowledge & Skills We're looking for a leader with the following skills and expertise: Leadership & Team Development: Proven ability to lead, manage, and develop high-performing teams, fostering collaboration and growth. Operational Expertise: In-depth understanding of business processes and technologies to deliver high-quality research efficiently. Project Management: Strong organizational skills with a track record of managing complex projects, meeting deadlines, and exceeding stakeholder expectations. Presentation & Communication: Exceptional presentation skills, executive presence, and the ability to communicate effectively across diverse groups. Data Literacy: Advanced analytical skills and the ability to leverage data for strategic decision-making. Experience & Qualifications To excel in this role, you'll bring: Content Operations Expertise: A proven track record in designing, implementing, and evolving content production and publishing processes. Technical Proficiency: Experience with content management systems, analytics tools, and exposure to AI-enabled solutions in content operations. Industry Knowledge: Familiarity with the technology market intelligence sector, including a deep understanding of research processes and methodologies. Stakeholder Engagement: Confidence in interacting with senior stakeholders, both internally and externally, to drive collaboration and alignment. Team Leadership: Demonstrated expertise in managing teams and working within matrix structures to achieve business goals.