Role: Customer Service Administrator
Location: Hertford, United Kingdom
Hours: Monday to Friday, 40 hours a week
Type: Temporary to Permanent, Immediate Start
An excellent opportunity has arisen for an experienced Customer Service Administrator to join a busy manufacturing company near Royston.
Responsibilities:
1. Handling incoming calls and forwarding them appropriately.
2. Managing inbound emails.
3. Processing customer orders using Sage accounts system.
4. Preparing all information required for production.
5. Managing logistics, including international freight.
6. Providing quotations and answering price inquiries.
7. Addressing simple technical queries about products.
Requirements:
1. Proven experience in an office-based customer service role.
2. Experience in order processing.
3. Excellent written and verbal communication skills.
4. Strong numerical skills.
5. Proficiency with systems.
6. Quick learner with high organizational skills and attention to detail.
7. Ability to work in a fast-paced environment.
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