We have a fantastic opportunity for an Operations Manager to join our team based in Peterborough.
The Operations Manager leads the day‑to‑day operational delivery in support of EMED goals, focusing on performance delivery and clinical quality of all frontline patient transport services. The role is fundamental to delivering exceptional service, providing inspired leadership, developing and guiding the team, and improving performance through strategic decision making.
This is primarily a Monday‑Friday position with some requirement to be on‑call and occasional weekend work may be required to support the needs of the business.
Responsibilities
* Business performance and service delivery – deliver excellent customer service while maximising revenue opportunities to protect P&L.
* KPIs – manage and embed key performance indicators to support the delivery of effective service on a day‑to‑day basis, balancing contractual KPIs against the realities of the operational environment.
* Relationship Management – develop strong and lasting relationships with stakeholders from Clinical Commissioning Groups, Acute Hospital Trusts, Community Health, Mental Health Partnerships and Primary Care.
* Clinical Quality and Governance – monitor governance and quality requirements, ensuring compliance with national standards of clinical, vehicular and H&S practice and continuous operational excellence.
* Budgets – work with the Head of Service Delivery to maximise revenue, cost and margin performance across contracts and deliver additional revenue opportunities.
* People Management – take full accountability for employees’ safety, well‑being, performance and development, managing them in accordance with HR policies.
Qualifications
* Minimum of two years’ experience within a front‑line management level role, with demonstrable business improvement or organisational change impact.
* KPI‑driven, with a passion for improving and delivering on targets.
* Previous experience building successful short‑ and long‑term strategies.
* Proactive, with excellent problem‑solving capabilities.
* Ability to build strong, effective relationships with staff, clients and stakeholders at all levels.
* Excellent written and verbal communication skills.
* Experience managing employee relations issues in line with policies and procedures.
* Meticulously organised with a proven track record of meeting deadlines.
* Experience with data analysis to improve operational processes.
* A manual UK driving licence with fewer than six penalty points.
Benefits
* Life Assurance – financial peace of mind for colleagues and their families.
* Company sick pay – full salary for 20 days after two years’ service.
* 24/7 online/telephone GP consultation and access to prescriptions.
* Second opinion medical support following diagnosis or treatment pathways.
* Hospital cash plan benefits with sickness protection scheme.
* Cash‑plan benefits for dental, optical and chiropody services.
* Access to mental health consultations.
* Access to physiotherapy consultations.
* Access to legal advice on domestic issues such as motoring offences, wills and probate, and personal injury.
* Financial guidance on retirement planning, tax savings and state benefits.
* Long Service Recognition Scheme – recognition after five years and at subsequent five‑year intervals with extra annual leave.
* Values‑based Internal Recognition Scheme with financial reward and an annual recognition event.
* Refer a Friend recruitment incentive scheme with financial rewards.
* The EMED Foundation – support to colleagues and local communities.
* Pension Scheme.
* Blue Light Card.
* Uniform provided.
* EAP (Employee Assistance Programme) to support health and wellbeing.
* Flu vaccination through an internal campaign in Autumn/Winter.
EMED Group is committed to equal opportunities, diversity and inclusion and provides an inclusive and safe working culture for all.
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