Join us as a Customer Service, Personal Banker in Dunfermline
You’ll be integral in guiding and supporting our valued branch customers, helping them to achieve their financial goals
We’ll look to you to proactively find ways to continually enhance our customer banking experience
We’ll support you to achieve a Foundation Certificate in Responsible Banking and build on your existing skill with full training
This job does not meet Skilled Worker visa sponsorship requirements
What you'll do
As the first point of contact in our branches, customers will be at the very heart of your role, so you’ll be committed to providing outstanding service in every interaction. You’ll work with high levels of accuracy as you provide each customer with a seamless and positive experience.
Day-to-day, you’ll be:
Having proactive conversations, understanding the needs of our customers and helping them with their banking needs
Completing general banking requests such as payments, balance enquires and transfers
Helping customers to understand the different ways they can bank with us and the range of services we can offer
Identifying opportunities to help customers with simple financial products, and collaborating with other teams to provide a seamless customer experience
The skills you'll need
To be successful in this role you’ll need to be motivated and driven to develop your career and have a customer centric approach to your work. Strong communication skills are a must, as you’ll need to highlight the benefits of our products and procedures to our customers in a way that’s easy to understand.
You’ll also need:
A passion for customer service and strong attention to detail
The ability to thrive under pressure and have the determination to continuously improve service for our customers while meeting your personal and branch goals
Strong interpersonal skills and the ability to work well as part of a team
The commitment to develop new skills and responsibilities
How we’ll reward you
You’ll join us on a competitive salary starting of £26,010 pro rata for the hours you work.
You’ll also benefit from:
* A range of protection, healthcare and lifestyle benefits through Natwest Group Benefits, our fully flexible reward programme
* A generous holiday entitlement of 33 days, pro rata for hours worked
* A monthly contribution to your retirement fund
You’re joining an incredible network of colleagues who are here for our customers whenever and wherever they need us. You’ll need to be flexible in terms the hours you work, typically, you’ll work during branch opening hours which will be between the hours of 9am and 5pm, Monday to Friday and rotational Saturdays, and will include some bank holidays.
Your journey starts with a comprehensive training programme where you’ll gain a range of new skills, and the confidence to use them. You’ll benefit from ongoing coaching and support, and study towards a recognised external qualification that will open the door to further career opportunities too.
Hours
35
Join us as a Customer Service, Personal Banker in Dunfermline
* You’ll be integral in guiding and supporting our valued branch customers, helping them to achieve their financial goals
* We’ll look to you to proactively find ways to continually enhance our customer banking experience
* We’ll support you to achieve a Foundation Certificate in Responsible Banking and build on your existing skill with full training
* This job does not meet Skilled Worker visa sponsorship requirements
What you'll do
As the first point of contact in our branches, customers will be at the very heart of your role, so you’ll be committed to providing outstanding service in every interaction. You’ll work with high levels of accuracy as you provide each customer with a seamless and positive experience.
Day-to-day, you’ll be:
* Having proactive conversations, understanding the needs of our customers and helping them with their banking needs
* Completing general banking requests such as payments, balance enquires and transfers
* Helping customers to understand the different ways they can bank with us and the range of services we can offer
* Identifying opportunities to help customers with simple financial products, and collaborating with other teams to provide a seamless customer experience
The skills you'll need
To be successful in this role you’ll need to be motivated and driven to develop your career and have a customer centric approach to your work. Strong communication skills are a must, as you’ll need to highlight the benefits of our products and procedures to our customers in a way that’s easy to understand.
You’ll also need:
* A passion for customer service and strong attention to detail
* The ability to thrive under pressure and have the determination to continuously improve service for our customers while meeting your personal and branch goals
* Strong interpersonal skills and the ability to work well as part of a team
* The commitment to develop new skills and responsibilities
How we’ll reward you
You’ll join us on a competitive salary starting of £26,010 pro rata for the hours you work.
You’ll also benefit from:
* A range of protection, healthcare and lifestyle benefits through Natwest Group Benefits, our fully flexible reward programme
* A generous holiday entitlement of 33 days, pro rata for hours worked
* A monthly contribution to your retirement fund
To find out more about the benefits we offer, check out our rewards and benefits page .
What else you need to know
Your working pattern
You’re joining an incredible network of colleagues who are here for our customers whenever and wherever they need us. You’ll need to be flexible in terms the hours you work, typically, you’ll work during branch opening hours which will be between the hours of 9am and 5pm, Monday to Friday and rotational Saturdays, and will include some bank holidays.
Your learning journey
Your journey starts with a comprehensive training programme where you’ll gain a range of new skills, and the confidence to use them. You’ll benefit from ongoing coaching and support, and study towards a recognised external qualification that will open the door to further career opportunities too.
Hours
35
Job Posting Closing Date:
Job Posting Closing Date is not yet published.Ways of Working:Office First
About the company
NatWest Group plc, is a majority state-owned British banking and insurance holding company, based in Edinburgh, Scotland.
Notice
Talentify is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.
Talentify provides reasonable accommodations to qualified applicants with disabilities, including disabled veterans. Request assistance at accessibility@talentify.io or 407-000-0000.
Federal law requires every new hire to complete Form I-9 and present proof of identity and U.S. work eligibility.
An Automated Employment Decision Tool (AEDT) will score your job-related skills and responses. Bias-audit & data-use details: www.talentify.io/bias-audit-report. NYC applicants may request an alternative process or accommodation at aedt@talentify.io or 407-000-0000.
#J-18808-Ljbffr