Aftersales Manager - Hamm - Heavy Plant/Construction Machinery
We are exclusively working with LiuGong Europe who are growing rapidly and we’re looking for a highly organized and experienced Aftersales Manager to lead our aftersales service operations in Germany. This position plays a critical role in maintaining customer satisfaction, developing dealer service capabilities, and supporting field operations.
Your Responsibilities
* Manage and improve the after-sales service strategy in Germany
* Provide technical support and guidance to dealers and field service technicians
* Monitor and improve service KPIs, such as response time, resolution rate, and uptime
* Train dealer service teams on diagnostics, repairs, and LiuGong systems
* Coordinate warranty processes, claim approvals, and follow-up resolutions
* Work closely with the European Parts, Product Support, and Technical teams
* Visit dealers and key accounts to assess service quality and provide hands-on support
* Drive continuous improvement in customer satisfaction and service efficiency
Your Profile
* Proven experience & track record in service management or technical support, ideally in construction equipment, heavy machinery, or automotive
* Strong understanding of hydraulics, electronics, and diagnostics systems
* Background with OEMs or major service providers (e.g., Caterpillar, Komatsu, Doosan, Volvo CE, JCB, etc.)
* Fluent in German, with solid English
* Proactive, detail-oriented, and customer-focused
* Willingness to travel regularly across Germany and occasionally to HQ (Hamburg)
What We Offer
* Competitive gross salary: €65,000 – €75,000, depending on experience
* Performance-based annual bonus
* Company vehicle (with fuel card)
* Laptop, phone, and tools provided
* Full expense coverage for business travel
* Health insurance and pension support (German social package)
* Training opportunities and growth in a global business
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