Overview
An exciting opportunity has arisen within the General Surgery department for a part time (30 hours per week) Patient Pathway Coordinator to join our friendly administrative team at Epsom Hospital. You will provide professional administrative support to the General Surgery department being the point of contact for our patients. You will also be required to liaise with the clinical team on a daily basis to ensure a seamless patient experience.
Main duties
The post holder will support the provision of the highest quality patient care through dedicated administrative and clerical support and continuous improvement. Based in a speciality clinical team, the post holder will be the point of contact for all administrative and clerical issues relating to patients\' pathway of care, tracking and supporting them from referral to treatment &/or discharge. The post holder will provide a patient-focused service that supports clinical staff in the provision of efficient integrated pathways that enable the best use of resources. The post holder will ensure high levels of patient care and clinician satisfaction by being an accessible, customer-focused, knowledgeable point of contact. The Post holder will be working to organise appointments/surgery dates for patients referred to the service. Excellent communication skills are required to deal with multi-disciplinary teams. It is expected the post holder will contribute to improving patient experience.
About Us
St George\'s, Epsom and St Helier University Hospitals and Health Group cares for a population of four million people in South West London and North East Surrey. Our sites include St George\'s Hospital, one of 11 major trauma centres in the UK and the largest healthcare provider and major teaching hospital in the area; St Helier Hospital, home to the South West Thames Renal and Transplantation Unit and Queen Mary\'s Hospital for Children; and Epsom Hospital, home to the South West London Elective Orthopaedic Centre (SWLEOC).
After years of collaboration, our two Trusts became a hospitals group in 2021. While remaining as two separate Trusts, being a hospitals group will help us to collaborate more closely on research, and the development, education, and training of our 17,000-strong workforce.
Details
Date posted: 03 October 2025
Pay scheme: Agenda for Change
Band: Band 4
Salary: £32,199 to £34,876 a year pa incl HCAS Outer pro rata
Contract: Permanent
Working pattern: Full-time
Reference number: 343-7312442-FM-SC-R-VCG-A
Job Description
Job responsibilities: Please see attached job description and person specification for further details to support your application. This post may be closed early subject to sufficient application.
Qualifications
Essential
* Good general education with GCSE or equivalent in English at grade C or above
Desirable
* ECDL
* NVQ level 3 in Business Administration or Customer Care or equivalent
Experience
Essential
* Experience of using a full range of IT/Patient administration systems
* Experience of patient administration work in a healthcare setting
Desirable
* Experience working in a similar role in a hospital/health care setting
Skills
* Experience dealing with customer complaints and customer care
* The ability to prioritise tasks effectively without direct supervision
* Computer literate, with experience of using a keyboard
* Understanding of medical terminology
* Knowledge of databases, spreadsheets e.g. PAS, Excel or similar applications
* Knowledge of confidentiality and data protection principles
* Equality and diversity
Disclosure
Disclosure and Barring Service Check: This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Epsom and St Helier University Hospitals NHS Trust
Dorking Road
Epsom
KT18 7EG
Employer\'s website: https://www.epsom-sthelier.nhs.uk/work-for-us
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