What You’ll Do
As a Universal Banker, you’ll provide an outstanding service that we can all be proud of, educating customers to enable them to use our digital platforms and giving them a choice of how they wish to bank with us. Your role will actively raise fraud awareness, protect customers, and identify and support those in potentially vulnerable situations or with more complex needs, ensuring financial inclusion for all.
We’re looking for people who are passionate about delivering an outstanding customer experience, who are ambitious and have a helpful personality. Previous customer‑service experience is helpful but not essential. What we’re really interested in is someone who can hold a conversation and has a genuine passion for going above and beyond for customers – everything else we can teach you!
At HSBC, we’re passionate about coaching and developing our people, giving you access to our learning platform and the opportunity to develop yourself and your career further.
Within This Role You’ll
* Play a pivotal role within the Branch Customer Service Team by being the first point of contact for customers, taking ownership of their needs and delivering an exceptional customer experience.
* Play an integral part in customer education around HSBC digital services and fraud awareness.
* Identify customers who are in vulnerable situations and determine the best way to support them.
* Help customers with more complex banking needs to ensure they feel supported in their choices.
What do I need to be successful?
* Demonstrate excellent communication skills enabling you to engage in effective conversations, build strong connections, and show empathy to customers.
* Take ownership of customer enquiries through to resolution, delivering a personalised, friendly and efficient service that exceeds expectations.
* Be resilient to a continuously changing environment.
When & Where You'll Work
This is a full‑time role that requires you to work 35 hours per week between Monday to Friday 09:00‑17:00 and Saturday 09:00‑13:30 (not all branches are open on Saturdays). Applications are open to UK residents over the age of 18 with the valid right to work in the UK for a minimum of 14 months. We are unable to offer sponsorship for this role.
Your Training
You’ll receive full training in‑branch to get you up to speed with the specifics of your job role, the systems you will use, and the products and services that HSBC offer. Our Customer Service Consultant training course spans 9 days over 3 weeks. Attendance is required for the entire course, during which you will not be able to take holidays.
What You’ll Get!
We offer an attractive starting salary of £27,200 based on 35 hours per week, plus an annual discretionary performance bonus.
You’ll Also Receive
* Over six weeks’ holiday, including bank and public holidays with the option to buy more.
* Perks at Work benefit providing access to over 30,000 national and local employee discounts.
* A market‑leading employer pension contribution.
* BUPA Healthcare.
* Life Assurance equivalent to four times your annual salary.
* Access to a flexible benefits platform offering upgrades to Health Club Memberships, Retail Voucher Cards, Car Breakdown Cover, and more.
* Sharesave schemes – a monthly savings plan linked to an option to buy shares in HSBC at a discounted rate.
Opening up a World of Opportunity
Being open to different points of view is important for our business and the communities we serve. At HSBC, we’re dedicated to creating diverse and inclusive workplaces – no matter gender, ethnicity, disability, religion, sexual orientation, socio‑economic background or age. We are committed to removing barriers and ensuring careers at HSBC are inclusive and accessible for everyone to be at their best. We take pride in being a Disability Confident Leader and will offer an interview to people with disabilities, long‑term conditions or neurodivergent candidates who meet the minimum criteria for the role. If you have a need that requires accommodations or changes during the recruitment process, please contact the Recruiter.
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