Harbour Hotel Southampton is looking for a professional, personable, and highly organised Hotel Concierge to join our front-of-house team at our luxury waterfront hotel.
As the face of the hotel, you will play a key role in delivering exceptional guest experiences, providing a warm welcome, local knowledge, and outstanding service to all visitors and residents.
Key Responsibilities:
* Welcoming guests and assisting with arrivals and departures
* Providing local recommendations, directions, and concierge services
* Valet parking and vehicle movements when required
* Assisting with luggage and guest requests
* Coordinating transport, taxis, and reservations
* Maintaining the highest standards of customer service at all times
Requirements:
* Must be aged 25 or over (insurance purposes)
* Full UK driving licence required
* Excellent communication and interpersonal skills
* Smart, professional appearance
* Previous hospitality or customer service experience preferred
* Ability to work flexible shifts, including weekends and evenings
What We Offer:
* Competitive salary
* Staff discounts across Harbour Hotels
* Training and development opportunities
* Friendly and professional working environment
If you are passionate about hospitality and enjoy creating memorable guest experiences, we would love to hear from you.