Specialist Customer Care Advisor - Inbound Telephony
Barclays – Glasgow, Scotland, United Kingdom
Posted 1 day ago – Be among the first 25 applicants.
Barclays is looking for a Specialist Customer Care Advisor within either the Mandates or High Value team, where you will provide exceptional customer service to our Business Banking customers while resolving complex cases and offering tailored solutions to ensure customer needs are met.
These quick‑moving inbound telephony roles may require you to manage and prioritise case work while engaging with customers to achieve the best outcomes. The position requires shift work between 8 am and 8 pm, Monday to Saturday on a rotation basis. Salary is £27,500 per annum.
Accountabilities / Responsibilities
* Provide customer service through chat, email, and phone.
* Execute customer service requirements to resolve complex and specific customer needs, offering personalised resolutions.
* Collaborate with cross‑functional teams to align and integrate customer care processes.
* Identify improvement opportunities, provide recommendations, and coach colleagues on best practices.
* Develop and implement customer care procedures and controls to mitigate risks and maintain efficient operations.
* Resolve inquiries about the bank’s products and services, including account balances, transactions, and payments.
* Prepare reports and presentations on customer care performance for internal senior stakeholders.
* Stay informed of industry trends and implement best practices to enhance customer care efficiency.
Qualifications
* Previous experience in a telephony‑based customer service role.
* Customer‑centric approach with the ability to understand and offer personalised solutions.
* Computer literacy and ability to navigate digital tools efficiently.
* Exceptional time‑management and diary‑management skills, with sharp attention to detail and a consistently punctual, professional approach.
* Demonstrated ability to work under pressure while maintaining accuracy.
* Experience in risk and controls, change and transformation, business acumen, strategic thinking, and digital/technology.
Additional Highly Valued Skills:
* Experience in Financial Services, including previous banking roles.
* Experience in managing and resolving customer disputes.
* Strong communication skills and ability to build relationships with stakeholders and customers.
Seniority Level: Associate | Employment Type: Full‑time | Job Function: Other | Industry: Banking and Financial Services
All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship, as well as the Barclays Mindset – Empower, Challenge, Drive.
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