Job Description
Job Title: Customer Experience Manager
Salary: £55,000 – £65,000 per annum depending on experience
Contract: Full-Time
Location: Warwick, UK, hybrid 1-2 days in office
About the Role:
Nicholas Associates has an excellent opportunity for a Customer Success Manager to join an innovative & award-winning tech client.
We’re looking for a strategic and customer-focused leader to join our client's management team. This new role will take ownership of the full customer journey – from onboarding and support, to training and long-term success – helping to improve how customers learn, adapt, and get real value from our client's product.
You’ll lead the Customer Service Manager and Product Training Manager, supporting both pre and post-sale experiences. Your goal is to build scalable processes, develop the customer education approach, and ensure that customer insights are driving continuous improvement across the business.
This is a hands-on leadership role with influence across product, engineering, marketing, and commercial – and a great fit for someone who enjoys working cross-functionally to solve customer problems and scale customer impact.
Key Responsibilities:
Team Leadership