The Vacancy
Contract Support Administrator
Location: Milton Keynes
Contract: Permanent ¦ Full‑time
We are looking for a highly organised and proactive Contract Support Administrator to join our team in Milton Keynes. This role is ideal for someone who thrives in a busy environment, enjoys supporting both operational teams and clients, and takes pride in delivering exceptional customer service and administrative accuracy.
🗂️ About the Role
As a Contract Support Administrator, you will play a key role in the smooth running of our contracts and day‑to‑day operations. Responsibilities include:
1. Providing comprehensive administrative support to the contract and operational teams
2. Managing documentation, reports, scheduling, and compliance records
3. Liaising with engineers, supervisors, suppliers, and clients to ensure smooth workflows
4. Raising purchase orders, processing invoices, and supporting financial reporting
5. Ensuring all systems, logs, and contract information are kept accurate and up to date
6. Supporting the mobilisation and ongoing management of maintenance and FM contracts
7. Coordinating planned and reactive works and updating status information in real time
8. Maintaining strong working relationships with internal teams and external partners
9. Supporting KPI reporting, governance activities, and contract performance reviews
🤝 What We’re Looking For
We’d love to hear from candidates who are:
Essential:
10. Experienced in administration, ideally within facilities management, engineering, or a service‑led environment
11. Highly organised with excellent attention to detail
12. Confident with IT systems (Outlook, Excel, Word; CAFM experience beneficial)
13. Strong communicators with the ability to build relationships at all levels
14. Comfortable working in a fast‑paced environment with shifting priorities
15. Customer‑focused with a positive, solution‑driven attitude
Desirable:
16. Experience supporting contracts, engineering teams, or FM operations
17. Strong numeracy and experience supporting invoicing and financial processes
18. Previous use of CAFM, P2P or compliance systems
🌟 What You’ll Bring
19. A proactive, can‑do approach
20. Strong teamwork and a supportive attitude
21. Ability to manage multiple tasks efficiently
22. Commitment to delivering an excellent service
Given the nature of this position, you will need to undergo a Basic Disclosure and Barring Service Check (DBS) at offer stage. Applicants with criminal convictions will be assessed individually, and we assure you that we do not discriminate based on an applicant's criminal record or the details of any disclosed offenses. Additionally, certain roles may be subject to additional pre-employment checks.
Work for Wates
Wates is one of the UK’s leading family-owned development, building and property maintenance companies. Founded over 125 years ago, we have a proud legacy in the built environment.
We are driven by our purpose, ‘reimagining places for people to thrive’ and our three promises:
Thriving places – working with customers, partners and communities to create places that are more sustainable, inclusive, and full of opportunity.
Thriving planet – protecting nature and taking action on climate change by collaborating and innovating with our partners.
Thriving people – creating opportunities and relationships so that everyone who works for and with us feels included, invested in, and treated with care.
We are proud to be recognised as Gold Investors in People and as a Disability Confident employer. We also ensure that our recruitment processes do not treat anyone less favourably due to an offending background.
Awards
BEST PROJECT
Inside Housing Development Awards
WINNER
2022 Construction News Awards Winner
GOLD AWARD
Investors in People 2022
GOLD AWARD
Considerate Constructors Schemes (CCS) National Site Awards
TOP 50 EMPLOYERS
2022 Top 50 Employers for Women
WINNER
2022 Working Families Best Practice Awards