FULL TIME – 37hrs Early and late shifts including one weekend in three TWO1189318 – Homeless Recovery Worker Are you looking for a challenging and rewarding role where you are able to empower people every day to develop their skills and move towards independence? Do you enjoy working in an environment where every day is different to the next? Then this could be the role for you. You will be working as part of a team to provide support to our homeless clients. You will love helping others and enjoy supporting individuals to achieve their goals and to become more independent. Your positive attitude towards your work and others will help to contribute to a great working environment. You will have a calm and personable manner and be able to handle potentially difficult situations. MAIN RESPONSIBILITIES You will have your own caseload of clients to manage and will work with them on a one to one basis You will identify their needs by listening to them and put together a support plan which is equally achievable and realistic for them You will encourage their involvement in personal progression in the form of education, training, employment activity or volunteering You will help them improve their practical skills in areas such as budgeting, shopping, cooking and housework You will work with external partners (such as colleges) to maximise the opportunities available to clients so that they can resettle in the community You will be extremely conscientious in areas such as safeguarding and lone working You will help clients to access the benefits they are entitled to claim Help to maintain a welcoming, safe environment, identifying and minimising all potential risks to users of the premises and the organisation and property Maintain client records using relevant systems to a good standard Work in accordance with the Health and Safety regulations and all policies and procedures Attend supervision, appraisal, training and meetings as directed which may be outside your normal working pattern Work flexibly across all areas of operation where required and prior notice given You will carry out ad hoc housekeeping tasks where required Any other reasonable task as requested by a member of staff ESSENTIAL CRITERIA FOR ROLE (Minimum requirements on appointment to this job) Previous experience in this type of work is not essential but you will have a real passion for wanting to work with homeless people. Your values will match ours, you will be committed to helping others and enjoy the real job satisfaction that this brings. Clear verbal and written English Good IT and keyboard skills Polite, assertive manner, ability to self -motivate Passion for working in a client/customer facing role Knowledge of the benefits system and tenancy legislation Have an interest and genuine concern for homelessness and related issues Knowledge of voluntary and statutory agencies We reserve the right to close our adverts early if a successful candidate is found, so please submit your application as soon as possible. About Us We offer support to people who are homeless, vulnerable or at risk of becoming homeless and need help rebuilding their lives for a brighter future. Our services include safe, flexible and reliable client led housing and support with a focus on reducing homelessness, improving health and wellbeing and building on individual’s skills and resilience to break the cycle of homelessness, poverty and exclusion. We work in partnership with multiple agencies and authorities to deliver support and accommodation needs across Berkshire, Hampshire, Isle of Wight and Dorset. We are dedicated to safeguarding all young people and adults with our services. We follow safer recruitment practices for all our vacancies to assure that all successful candidates are suitable to work with our clients. We’re committed to creating an inclusive and diverse workforce that embodies our values and promotes a tolerant and respectful environment where everyone can feel empowered to succeed. We welcome and encourage applications from people of all backgrounds and will support with any reasonable adjustments needed during the recruitment process. Our Gallery Previous Next Our Benefits Extra mile awards Pension with life cover Blue Light Card Champions of equality Employee assistance programme Staff discounts via Wider Wallet Dedication to wellbeing GP helpline Length of service awards Generous and flexible holiday Refer a friend scheme Documents