We are seeking an enthusiastic and reliable individual to join our team as a part-time medical receptionist / administrator.
Hours: 15 per week (Monday 08:00‑13:00, Thursday 13:30‑18:30).
Main Responsibilities
* Manage reception duties, including greeting visitors and answering phone calls
* Perform administrative tasks such as filing, data entry, and scheduling appointments
* Provide excellent customer service in a busy and dynamic environment
* Assist with other office duties as needed
What we're looking for
* Enthusiastic and reliable team members
* Enjoy working in a fast‑paced, ever‑changing customer service environment
* Previous experience as a medical receptionist or in an administrative role is desirable but not essential; training will be provided for the right candidate
What we offer
* Variety – no two days are the same!
* Opportunity to develop new skills and gain valuable experience
* Training and support from a dedicated team
* Additional hours, evenings and weekends
Main duties of the job
Front Desk:
* Greet patients and visitors in a courteous and friendly manner.
* Manage the check‑in and check‑out process efficiently.
* Ensure the reception area is tidy and presentable.
Telephone Management:
* Answer and direct phone calls promptly and efficiently.
* Address inquiries and provide accurate information.
* Schedule and confirm appointments.
Administrative Duties:
* Maintain patient records and update information.
* Assist with administrative tasks as needed.
Customer Service:
* Address patient concerns and elevate issues as necessary.
* Provide compassionate support to patients and their families.
* Ensure patient confidentiality is maintained at all times.
Communication Skills:
* Excellent verbal and written communication skills.
* Ability to convey information clearly and concisely.
Professionalism:
* Maintain a professional appearance and demeanor.
* Handle stressful situations with calm and composure.
Compassion:
* Demonstrate empathy and understanding towards patients.
* Provide supportive and compassionate care.
Organizational Skills:
* Strong multitasking and time management abilities.
* Attention to detail and accuracy in record‑keeping.
Technical Skills:
* Proficiency in using office software (e.g., MS Office, appointment scheduling systems).
* Familiarity with electronic medical records (EMR) systems is a plus.
* Experience:
* Previous experience in a reception or customer service role is preferred.
* Experience in a healthcare setting is an advantage.
Job responsibilities
Key responsibilities of the role are reception duties, greeting patients and managing the waiting area.
General administrative duties are required; answering calls and booking appointments, dealing with patient queries, registering patients, sending emails, scanning correspondence, booking hospital transport and liaising with other healthcare professionals.
This post includes opening and closing the Surgery.
Qualifications
* Good general education including GCSE passes in Maths and English or equivalent
* NVQ in Customer Service or Administration
Qualities
* Able to work as part of a multi-skilled team
* Able to remain calm under pressure
* Able to work in a constantly changing environment
* Able to work on own initiative and without direct supervision
* Polite, friendly and articulate manner
* Eager to learn and receptive to feedback
Experience
* NHS experience, ideally as a medical receptionist in General Practice
Knowledge and skills
* Flexible approach with hours of work, being able to cover additional shifts as required.
* Excellent verbal and written communication skills
* Good IT skills, understanding of Microsoft Office applications such as word, excel etc.
* An understanding, acceptance and adherence to the need for strict patient confidentiality.
* Good time management
* Able to demonstrate compassion, empathy and understanding.
* Eager to learn and receptive to feedback
* Familiar with SystmOne clinical system or experience of working with other electronic patient records.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
#J-18808-Ljbffr