Medical Receptionists Full/Part-time posts availableYou willbe the first point of contact for our patients, either on the phone or inperson. Experience of working in a medical environment would be advantageous,however full training will be given. Beinga flexible team player with excellent communication skills is essential.Shifts to be covered will have a start time of08:00 and/or finish time of 18:30.
Greeting and booking-in our patients at the front desk. Handling high volume patient enquiries, both in person and on the telephone. The ideal person will be computer literate to a high standard with the ability to multi-task effectively.
Minimum 27 days annual leave + Public Holidays
Membership of NHS Pension Scheme
Ample free parking
Ensure the service provided at Reception is effective and efficient.
Follow the Position Rota and ensure all actions on the relevant to do list are completed.
Make new, follow-up appointments and telephone consultations appropriately, in person and on the telephone, following the current protocol.
Use your own judgment and communication skills when assisting a patient who presents with an urgent problem.
Receive and make telephone calls as required. To assist patients with prescription requests, ensuring urgent requests and prescription queries are dealt with promptly.
Advise patients of relevant charges for private (non-GMS) services, accept payment and issue receipts.
Accurately send emails and ensure any received by the Practice are actioned immediately.
Enter appropriate patient information on to the computer accurately when required.
Explain Practice arrangements and formal requirements to new patients and those seeking temporary residency and ensure all forms are thoroughly completed.
When appropriate ensure that these patients are registered onto the computer system promptly and accurately.
Retrieve and file medical records, ensuring strict alphabetical order is adhered to. Ensure medical records are kept in good repair, with all necessary information on the front cover is clearly visible.
When last to leave at the end of the day, ensure the building is totally secured, windows are closed, doors are shut, internal lights are switched off and the alarm system is activated.
Ensure the waiting area, reception areas and workstations are kept organised to maintain a professional appearance.
Ensure the kitchen is kept clean and tidy.
Ensure the service provided at Reception is effective and efficient.
Follow the Position Rota and ensure all actions on the relevant to do list are completed.
Make new, follow-up appointments and telephone consultations appropriately, in person and on the telephone, following the current protocol.
Use your own judgment and communication skills when assisting a patient who presents with an urgent problem.
Receive and make telephone calls as required. To assist patients with prescription requests, ensuring urgent requests and prescription queries are dealt with promptly.
Advise patients of relevant charges for private (non-GMS) services, accept payment and issue receipts.
Accurately send emails and ensure any received by the Practice are actioned immediately.
Enter appropriate patient information on to the computer accurately when required.
Explain Practice arrangements and formal requirements to new patients and those seeking temporary residency and ensure all forms are thoroughly completed.
When appropriate ensure that these patients are registered onto the computer system promptly and accurately.
Retrieve and file medical records, ensuring strict alphabetical order is adhered to. Ensure medical records are kept in good repair, with all necessary information on the front cover is clearly visible.
When last to leave at the end of the day, ensure the building is totally secured, windows are closed, doors are shut, internal lights are switched off and the alarm system is activated.
Ensure the waiting area, reception areas and workstations are kept organised to maintain a professional appearance.
Ensure the kitchen is kept clean and tidy.
Full current driving licence
Full current driving licence
Previous experience in a General Practice environment
Understanding of General Practice
Ability to communicate effectively and confidently, verbally and in writing.
Competent in use of keyboard, with a good general understanding of IT/computers
Full current driving licence
Full current driving licence
Previous experience in a General Practice environment
Understanding of General Practice
Ability to communicate effectively and confidently, verbally and in writing.
Competent in use of keyboard, with a good general understanding of IT/computers
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
The White Horse Health Centre
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