This is a great job opportunity for you to join our leasehold retirement team as Scheme Manager. If you want to make a difference supporting people to live independently and enjoy their well‑earned retirement, then join us… You'll ensure the smooth running of our retirement community by managing our buildings and ensuring our customers are always supported to live independently in their own home.
What you’ll do
* Managing the scheme on behalf of our residents, ensuring that our buildings are safe, secure and meet required safety standards.
* Providing visibility on the scheme, engaging with customers, responding to calls and providing a warm, safe and welcoming environment.
* Ensuring communal areas are clean, safe and welcoming. Although our customers live independently, they like to get together regularly to socialise in our wonderful communal spaces.
* Working with partner contractors for any repairs and maintenance works required in communal living areas. You might also support sourcing suitable local suppliers.
* Signposting customers to relevant services to support their welfare and make a difference to their lives.
* Supporting our sales team when a new property becomes available, interviewing new potential customers and providing a warm welcome as our new customers move in.
Why join us
Be part of one of the UK’s top 10 Great Places to Work! You get great training, support from friendly colleagues and a chance to make a real difference every day.
Qualifications
* A passion for providing excellent customer service and being able to build great relationships with customers from different backgrounds.
* Knowledge of the health and social issues that affect older people.
* Some experience in safeguarding and carrying out risk assessments.
* Able to work collaboratively with different partners.
* Strong administrative skills, being able to manage accounts, budgets and invoicing for any repairs to our buildings, communal areas and gardens.
* A self‑starter approach with the ability to work much of your time alone. You’ll be organised, bring initiative and be able to make your own decisions effectively.
What you need to do
* There may be some flexibility to adapt your working hours. Let us know about this when you meet us at the interview.
* We mainly work Monday to Friday, but you may need to work occasional evenings too, to support our customers. The great news is that you’ll be able to shape your own diary.
* You must be able to use technology for updating records, completing online learning and collaborating with other colleagues.
* You’ll need an Enhanced DBS check done and we pay for that.
Benefits
* 34 days leave (including bank holidays and a “me day” to use for whatever you fancy) increasing to 39, and time off for volunteering too!
* Health cash plan saving you from £1,140 per annum. We’ll cover your costs (and kids if you have them) towards dental, optical, prescriptions, alternative therapies and lots more.
* Over 800 high‑street discounts on groceries, holidays and days out. Looking for a new phone, bike or car? Save money with us.
* We Grow Our Own colleagues (not literally of course!), when you’re ready for the next step in your career, you can grow with us!
* Generous pension scheme with life insurance of 3x salary.
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