Thrive is a rapidly growing technology solutions provider focusing upon Cloud, Cyber Security, Networking, Disaster Recovery and Managed Services. Our corporate culture, engineering talent, customer-centric approach, and focus upon “next generation” services help us stand out amongst our peers. Thrive is on the look-out for individuals who don’t view their weekdays spent at “a job” but rather look to develop valuable skills that ignite their passion and lead to a CAREER. If you’re attracted to a “work hard, play hard” environment, seeking the guidance, training and experience necessary to build a lucrative career, then welcome to THRIVE!!
Position Overview
As a Network Engineer within Service Operations, you will serve as a critical technical escalation point for diverse client environments. This role involves remote and occasional onsite support, providing advanced troubleshooting across complex networks, server and unified communications systems. You will be responsible for analysing unfamiliar environments, identifying root causes quickly, and delivering high quality technical resolutions while maintaining clear and professional communication with clients.
Network Engineers are expected to work collaboratively with senior engineers and cross-functional teams, contributing to continuous improvement of operational processes, documentation, and client satisfaction. This position is ideal for individuals who thrive in dynamic environments, enjoy solving technical challenges, and are committed to professional growth within advanced infrastructure and networking disciplines.
Responsibilities
* Ability to handle diverse computing environments across business clients.
* Analyse and document unfamiliar client/server network environments.
* Perform rapid analysis of networking and unified communications incidents.
* Provide consulting on applications, best practices, and processes.
* Troubleshoot and resolve high-level workstation, server, and network incidents.
* Set client expectations appropriately.
* Utilise appropriate software utilities and tools.
* Monitor service desk for escalated tickets and prioritise accordingly.
* Ensure escalations are properly addressed.
* Escalate cases to senior engineers following best practices.
* Communicate troubleshooting steps clearly to clients.
* Demonstrate urgency in resolving incidents.
* Resolve firewall issues, VPN, access rules.
* Design, deploy, maintain LAN, WAN, and wireless networks.
* Secure network systems by enforcing policies.
* Provide upgrade recommendations.
* Monitor and test network performance and produce reports.
* Update network equipment firmware.
Qualifications
* Bachelor’s Degree, Technical Degree or equivalent work experience
* Excellent problem solver; able to prioritize and coordinate between tasks
* 2-4 years of network support experience
* Self-motivated, has ability to work independently and in a team environment
* Experience designing network architectures inclusive of LAN/WAN networking
* Experience troubleshooting network configuration and hardware issues
* Knowledge and experience with infrastructure/network technologies
* Excellent written and oral communication skills
* Ability to articulate technical information and convey to non-technical people
* Excellent customer service skills
Preferred Certifications
* CompTIA Network+
* NSE 4
* CCNA
* CCNP
Key Competencies and behaviours
* Customer Focus: Demonstrates a strong commitment to client satisfaction and quality of service.
* Continuous Improvement: Proactively identifies opportunities to improve processes, tools and ways of working across engineering teams.
* Collaboration: Works effectively with peers and stakeholders across Service Operations and the wider business to deliver shared outcomes.
* Adaptability: Adjusts priorities and plans in a fast paced, changing environment whilst maintaining control and composure.
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