Overview
Funeral Plan Arranger. £25,369 per annum (£13.01 per hour) plus benefits. Full time 37.5 hours per week, Monday to Friday 9am-5pm. Mobile role covering Ayr and Irvine. You'll need a full UK driver's licence and access to a vehicle for this job.
What you'll do
* Provide clients with expert guidance on funeral plans, helping them to understand their options and plan their perfect service, in line with guidelines and regulations.
* Manage your own diary, making and receiving calls with clients or arranging face-to-face visits, as well as follow up on any enquiries you've received.
* Keep accurate records in line with policies and regulations, ensuring all client documentation is managed safely, with discretion, and in a timely manner.
* Work closely with the branch teams, providing guidance and support on funeral plans enquiries, as well as support with any admin work when required.
Requirements / What this role would suit
* A full UK driving licence and access to a vehicle.
* Ideally experience in sales, customer service, financial services or other client-facing roles; this experience would be advantageous but not required.
* Excellent communication skills, with the ability to build meaningful relationships with clients, colleagues, and the local community.
* A keen eye for detail and accuracy, to ensure regulatory policies and processes are adhered to.
* Excellent admin and organisational skills, with the ability to work independently, manage your diary, and travel to client meetings as needed.
* High levels of empathy, discretion, and care; strong listening skills and the ability to understand clients\' needs in times of vulnerability.
* A passion for delivering great service and providing good outcomes for clients.
Benefits
* 30% off Co-op branded products and 10% off other brands in our food stores all year-round, plus discounts on other Co-op products and services.
* 23 days holidays (pro rata, rising with service).
* A pension with up to 10% employer contributions.
* Access to Employee Assistance Programme with confidential advice and support 24/7.
* Access to virtual GP and free eye tests.
* Opportunities for career development including apprenticeships.
* Friendly, supportive team and the knowledge that you make a difference to your community.
* Wagestream access to a portion of pay as you earn it.
Equality, diversity and inclusion
Building an inclusive work environment. We welcome applications from everyone and offer reasonable adjustments in recruitment. We are part of Disability Confident scheme and will offer an interview to disabled candidates who meet minimum criteria. If invited to recruitment, we\'ll ask about reasonable adjustments. For more information, see our apply-process and Disability Confident scheme pages.
Pre-employment checks
Successful applicants will undergo DBS and adverse media checks, an occupational health questionnaire, and checks of social media activity. The role falls under FCA regulation and training will be provided to become a \'certified colleague\'. FCA and financial integrity checks will be performed; these may identify financial sanctions. Your credit score will not be checked as part of this process. Any offer is conditional upon successful completion of pre-employment screening.
#J-18808-Ljbffr