Overview
Florist role at LUSH, Covent Garden. The Flower Shop has grown and will continue to develop with seasonal workshops, flower sales and event support. We are seeking a florist-trained individual to join for the Autumn and Winter period to support the flowers section.
All of our flowers are British grown and seasonally acquired, purchased from British farms. We use the seasons and LUSH core values of freshness and ethical buying to inspire our flowers shop and bouquet style. We are an accredited Living Wage employer and commit to fair pay and ethical practices.
Key Information
* Hours available: 20-24 hours
* Application Deadline: Monday 22nd September 23:59
* Interview Date: End of September
* Start Date: Start of October
* End Date: Temporary role over the seasonal period until end of December 2025
* Availability: Ideally two weekdays and weekend days (Saturday or Sunday only)
Responsibilities
* Provide 5-star customer service to all customers
* Create, build and wrap bespoke and handmade bouquets
* Bring creativity to bouquet building and work with customers’ ideas to create bespoke bouquets, including time-pressured situations
* Keep displays fresh, healthy and attractive; rotate stock by flower shelf life
* Manage high volumes of customers during peak times
* Process and manage flower deliveries and understand flower conditioning needs
* Keep the flowers area clean and tidy
* Support the head florist in running and managing paid workshops for customers
* Be flexible to support the wider shop floor
* Greet customers warmly and guide them to store areas to ensure a smooth 5-star journey
* Recognise and respond to customers’ interest in flowers
Desirable
* Experience of wreath building
* Experience with dried flowers/dried products
* Experience with flower crown making and hair braiding
Skills, Knowledge and Expertise
* Flower experience: Experience with flowers, understanding of care needs, ability to build attractive bouquets of all sizes, rotate stock for freshness, and prepare flowers for drying
* Customer experience: Deliver exceptional customer service and contribute to a warm, 5-star store atmosphere
* Teamwork: Positive collaboration with colleagues; training from head florist on store standards, maintenance and cleanliness
* Communication: Open, respectful communication across the team and stores
Benefits
* Holiday allowance
* 50% discount on LUSH products and spa treatments
* Profit-based bonus
* Pension scheme
* Paid day off for your birthday
* Cycle to work scheme
* Discounted rail and bus season tickets
* Employee assistance programme
* 6 months of full pay for parental leave (primary caregiver SMP eligibility)
* Flexible working
* Tailored gender-affirming care
About LUSH: Lush is committed to ethical practices, reducing animal testing, and sustainable packaging. We operate globally with employee ownership and a focus on handmade products. More details are available in our privacy notice and company information.
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