Job Description
As our next Reservations Team Member, you…
* Will deal with guest enquiries, questions and requirements for reservations of Hotel rooms in helpful and speedy manner.
* Will support the sales department, ensuring that all guests have an enjoyable stay with us and Hotel Room Sale has reached required level.
* Will be responsible for the day-to-day duties with accepting and entering individual/groups reservations.
* Assist in Front Office as required, especially with guest check in and check out during peak periods of activity
Qualifications
You are an autonomous and passionate individual, dedicated to continuously improving the quality of the hotel's services.
You should be confident in all aspects of guest relations, receiving and recognising all guests including those who require special attention.
Additional Information
A little more information:
To help you navigate your role, and support your success you will be trained in all front of house related functions and the safety of the property and people.
By joining us as a Reservations Team Member, you will become part of a friendly team of 55 talents. Our hotel offers 206 rooms, 8 conference rooms and a leisure centre, with gym, sauna, steam room and pool.
Understanding things from our guest’s perspective is key, so while you are settling into your new role we will arrange a one-night stay for you to experience this first hand.
Ready to discover more? Get in touch with us. We would love to hear from you.
One more thing…
By working at the Novotel London Paddington you will be part of the Accor network, worldwide hospitality leader. With us, you can be all you are, work with purpose, grow, learn, enjoy and explore Accor’s limitless opportunities. Discover our Talent stories at heart-of-hospitality.com or on Instagram @heart.of.hospitality
Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent, creating an environment where everyone feels they belong.
When you submit an application to Novotel London Paddington, trading as AccorInvest UK, the company processes some of your personal data to consider and manage your application. We may also process data supplied to us by third parties, for example one or more of your former employers or a third-party supplier of personality questionnaires. Please note that your answers to any questionnaire will not lead to an automated decision. In our capacity as data controller, we ensure that we comply with all legislation relating to the protection of personal data (in particular the retained EU law version of the General Data Protection Regulation (Regulation (EU) 2016/679) and the Data Protection Act 2018).Information relating to the processing of candidates' personal data and to the exercise of their rights of access, opposition, rectification and deletion is available in our Employee Privacy Policy .