Front Of House Team Member
Introduction to High Spirits Leisure Group
High Spirits Leisure is a privately-owned hospitality group, operating venues in Bowness-on-Windermere, Ambleside & Coniston!
Our venues specialise in serving great food, wine & beer across our bars, restaurants & guest accommodation.
Our core food offering is Great British Pub Fayre, Gourmet Burgers, and Wood-Fired Pizzas.
Salary:
OTE £13.50-£14.50 Per Hour Including Service Charge and Tips.
Benefits:
- Discounted Gym Membership
- Annual Staff Party
- 30% Employee discount on food and drinks
- Free food whilst on service
- Pension
- Employee Trips for recognition
Overview of Job role:
The Front of House Team Member is responsible for assisting in the running of service and to deliver food and beverages to guests in a timely and efficient manner, ensuring accuracy and high standards of service.
This role supports the Management team and kitchen by acting as a key link between the front and back of house.
Key Responsibilities:
Operational Support
Following the opening and closing checklist to make sure service runs smoothly. This Includes
- Polishing Cutlery
- Polish Glasses
- Refilling sources
- Cleaning Ice and Slice
- Cleaning the Coffee Machine
- Refill Ice and slice with the products needed
- Clearing tables
- Sweeping the floors
- Emptying Bins
Support for Waitstaff and Kitchen
Assist waitstaff by ensuring tables are set with necessary utensils, condiments, and napkins as needed. Communicate effectively with kitchen and bar staff regarding any guest requests or issues with orders. Quickly respond to any requests from guests or servers to ensure all needs are met in a timely manner.
Maintaining Service Areas
Keep service stations, kitchens, and bar areas clean and organized, ready for fast order retrieval. Also make sure stock service stations with necessary supplies, such as glassware, utensils, and condiments, to support smooth operations.
Customer Service:
Deliver excellent customer service and ensure the team consistently meets customer satisfaction standards. Manage customer inquiries, complaints professionally to maintain a positive guest experience. Cultivate a welcoming environment for guests to enhance overall customer satisfaction.
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