'We are looking for an IT Service Delivery Manager. The ideal candidate will have proven team management capability in a fast paced environment, a strong technical foundation and understanding of modern infrastructure, cloud services, and large on premise support environments. Must have the ability to drive high service standards, streamline support processes, and ensure excellent customer experience. This role is perfect for someone who thrives on developing people, improving service desk performance, and maintaining smooth day to day IT support delivery.' For full specification requirements please refer to the job description. In return, we offer; Competitive salaries Enrolment into the Teachers’ Pension with generous employer contributions. Up to 35 days annual leave, plus generous additional closure days (2025/26 54 days leave with BH & closure days) Free on-site car parking. Outstanding staff training and team building programme. ZEST; the College’s Health & Wellbeing initiative for our staff. Staff incentive schemes including ‘Ride to Work’ scheme and ‘Best of Walsall’ discounts. Simply Health care scheme. On site Mental Health First Aiders. Employee Assistance Programme. Reward and recognition scheme. State of the art campuses with the latest industry facilities, including our Graduate Salon of Hair and Beauty and on site Little Professors’ Nursery. Access to ‘The Hub’ offering a Gym, Spa & Sports Clinic and The Littleton Restaurant. We are passionate about promoting equality of opportunity and creating a working environment where diversity is recognised and celebrated and everyone has the chance to reach their full potential. Our environment is diverse in character and student population. We particularly welcome applications from candidates from Black Minority Ethnic origin and those with a disability. Walsall College is committed to safeguarding our children and young people/vulnerable adults. We uphold fundamental British Values and expect all our employees to do the same. The post that you will be applying for is exempt from the Rehabilitation of Offenders Act 1974 and the amendments to the Exceptions Order 1975, 2013 and 2020. All appointments are subject to safer recruitment checks, including previous employment checks, online searches and an Enhanced DBS Check. It is an offence to apply for a role if you are barred from engaging in regulated activity relevant to children.