Assistant Travel Branch Manager Location: Braintree & Chelmsford (flexible between branches) Salary: £26,500 per annum Hours: Full-time, 37.5 hours per week Contract: Permanent Help lead two thriving travel branches at the heart of a values-driven business! Are you a passionate travel professional with a flair for leadership and sales We’re looking for an experienced Assistant Travel Branch Manager to support the day-to-day operations of our Braintree and Chelmsford branches. This role offers the chance to coach and inspire a dedicated team of travel consultants while helping customers plan unforgettable holidays — from UK breaks to worldwide escapes and luxury cruises. You’ll play a key part in delivering exceptional customer service, supporting staff development, and driving profitability across both branches. What You’ll Be Doing: • Assist the Travel Manager in overseeing both branch operations and achieving commercial targets • Lead by example in delivering exceptional customer service and expert holiday advice • Support with staff coaching, training, and development • Contribute to daily and weekly performance reporting • Assist with the sale and handling of foreign currency • Confidently create and book complex travel itineraries, tailoring each trip to customer needs • Maintain high branch standards in line with company policies and procedures What You’ll Bring: • Minimum 2 years’ experience as a Travel Consultant • Passion for global destinations and the travel industry • Excellent communication and interpersonal skills • Strong customer service and sales ability • Accuracy, numeracy, and IT proficiency Desirable (but not essential): • Experience in a similar Assistant Manager role • Familiarity with the Tarsc CRM system • Bureau de Change experience • A recognised travel qualification Why Join Chelmsford Star Co-operative Society As a co-operative, we do things differently. We’re owned by our members, guided by ethical values, and reinvest in our communities. When you join our team, you become part of a business that puts people first — from our colleagues to our customers. Benefits Include: • Uncapped commission on bookings • Additional commission based on overall branch performance • Holidays at cost price through our agency • Weekly pay • Staff discounts: 10% in Co-op Food & Up to 20% in Quadrant Department Stores • Up to 20% in Quadrant Department Stores • Long Service Awards • Death in Service cover • Self-contributory pension & health plans • Access to educational trips with tour operators Apply Now If you’re ready to step into a leadership role and share your love of travel with customers and colleagues alike, we’d love to hear from you. Help us create memorable journeys — and enjoy one of your own with a rewarding career in travel. No agencies please