Dining Area Assistant
This is a vital role in our restaurant, as you will be the first person a customer interacts with upon entering the store.
Your welcoming smile and approachable body language will set the tone for their experience.
It is important to maintain a professional appearance and be readily available to assist with customer queries.
While many may assume the role involves only cleaning tables, it encompasses much more. Please read carefully the various responsibilities you will be expected to perform and maintain:
1. Greeting customers and engaging in light conversations
2. Smiling and creating a friendly atmosphere
3. Ensuring a safe and happy environment
4. Cleaning and preparing tables for new customers
5. Assisting and educating customers on how to use kiosks
6. Delivering food to tables
7. Interacting with children by providing coloring sheets and crayons
8. Sweeping and mopping floors
9. Emptying in-store and car park bins
10. Maintaining cleanliness of toilets, including deep cleaning
11. Performing detailed cleaning during quieter times, such as under tables and chair legs
12. Dusting surfaces
13. Discussing restaurant surveys and offers with customers to gather feedback for improvements
14. Assisting staff with taking orders at tills
15. Assembling food during busy periods
16. Participating in charity events and team activities
17. Selling raffle tickets
18. Joining in seasonal events like Easter, Halloween, and Christmas dress-up days
This role is crucial for ensuring our customers feel comfortable and welcomed in our store. Your role is to be the friendly face they see and to foster positive moments, encouraging repeat visits.
You are expected to uphold high standards of customer service at all times, from the moment they enter until they leave.
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