Your new company
You'll be joining a leading housing provider committed to delivering high-quality homes and exceptional customer service. The organisation prides itself on creating sustainable tenancies and ensuring properties are available for those who need them most. They operate with a strong focus on collaboration, efficiency, and continuous improvement.
Your new role
As a Lettings Officer, you will play a key role in coordinating and administering the re-letting process for empty properties, ensuring homes are vacant for the shortest time possible. You'll manage the entire lettings cycle - from receipt of notice to occupation - while maintaining accurate tenancy records and meeting strict performance targets. Responsibilities include:
* Advertising properties on choice-based letting platforms.
* Preparing and verifying shortlists from internal schemes and local authorities.
* Conducting pre-tenancy assessments and arranging viewings/sign-ups.
* Liaising with maintenance teams and support agencies to ensure smooth transitions.
* Delivering excellent customer service and resolving queries promptly.
* Contributing to CORE data returns and promoting mutual exchanges for hard-to-let properties.
What you'll need to succeed
1. Strong organisational skills and the ability to prioritise tasks under pressure.
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