Role Purpose This is an opportunity for a motivated and ambitious individual to join our operations team and grow into a key role supporting CBPM customers. The Customer Operations & Planning Coordinator will assist in managing customer relationships, coordinating order fulfilment, and supporting demand and production planning activities. Key Responsibilities Customer Support & Account Coordination - Support the management of CBPM customer accounts. - Provide clear updates on order status and delivery timelines. - Assist with resolving customer queries. Order Processing & Internal Coordination - Ensure orders are captured accurately and processed internally. - Coordinate with manufacturing, QA, and logistics to support on‑time delivery. - Track order progress and flag delays. Production & Demand Planning Support - Assist in preparing production schedules. - Help maintain demand forecasts and planning documents. - Monitor supply and stock requirements. Operational & Project Support - Support continuous improvement initiatives. - Prepare reports and dashboards. - Participate in cross‑functional projects. Skills & Competencies Essential - Strong ambition and willingness to learn - Excellent communication skills - Highly organised and detail‑oriented - Proactive and energetic - Able to manage multiple tasks Desirable - Experience in operations, supply chain, customer service, or admin - Understanding of order management or planning tools