Department: Service / Aftersales
Reports To: Aftersales Manager
Location: Ballymena
Job Summary:
As a Volkswagen Warranty Administrator, you will be responsible for the accurate and efficient processing of warranty claims in accordance with Volkswagen Group policies and procedures. This includes the submission, tracking, and reconciliation of claims to ensure maximum reimbursement while maintaining compliance with all warranty standards.
About The Role
Key Responsibilities:
* Process all warranty claims in a timely and accurate manner using Volkswagen systems.
* Review repair orders for proper completion, accuracy, and compliance with manufacturer and dealership policies.
* Submit and track warranty claims using Volkswagen's online warranty systems.
* Monitor claim status, follow up on pending claims, and resolve rejected or denied claims.
* Maintain current knowledge of all VW warranty policies, technical bulletins, and recall campaigns.
* Liaise with technicians and service advisors to ensure all required documentation and diagnostic reports are included.
* Prepare documentation for warranty audits and support the dealership in passing compliance reviews.
* Communicate with Volkswagen warranty representatives to clarify and resolve claim issues.
* Assist with goodwill requests and technical queries as needed.
* Maintain organised records of all warranty submissions and correspondence.
* Provide training or guidance to service staff on warranty procedures, as necessary.
Requirements:
Experience: Previous experience in a warranty administration role, preferably with a Volkswagen or other VAG-brand dealership.
Knowledge: Familiarity with VW systems is highly desirable.
Skills:
* High attention to detail and accuracy
* Excellent organisational and time management skills
* Strong written and verbal communication skills
* Proficiency in Microsoft Office (Excel, Word, Outlook)
* Ability to work independently and under pressure
This is not an exhaustive list of duties and the post holder will be required to undertake any other reasonable duties discussed and directed by the line manager.
The company reserves the right to expand the short listing criteria to facilitate the short listing process.
Donnelly Group is an equal opportunities employer.
Required Criteria
* Previous experience in a warranty administration role, preferably with a Volkswagen or other VAG-brand dealership
* Full valid drivers licence
* Right to Work in the UK
Desired Criteria
* Familiarity with VW systems is highly desirable
Skills Needed
About The Company
The Donnelly Group has been synonymous with the motor industry in Northern Ireland since 1947 when Peter Donnelly started a vehicle repair and taxi business in Caledon on the border of Co Tyrone and Armagh.
Since then the Donnelly Group has become the largest family-owned automotive company in Northern Ireland.
We offer competitive salaries, industry-leading work-life balance, generous holiday allowance, continuous training and development, wide-ranging benefits, and an opportunity to give volunteering time back to the communities within which we serve through the Donnelly Group Foundation.
Company Culture
Our teams across all our branches get involved with fundraising for our nominated charity partner, through football tournaments, Donnelly Group bake-off events, dragon boat racing, abseiling, cycling events as well as having a 'Foundation Day'; a paid day off, to get involved with community projects. We like to feel that we work hard and play hard.
Company Benefits
Vacation, Paid time off, Performance bonuses, Paid sick days, Retirement plan and/or pension, Office perks, Employee development programs, Employee discounts, Free parking, Cycle to work, Referral bonus, Competitive salary, Family and friends rates, Long service recognition, Employee Assistance Scheme, Perks Card, Wellbeing Scheme, Work With Charities, Social Opportunities, On the job learning, Progression opportunities, Access to Health & Wellbeing app, Long service awards, Service recognition increases to annual leave, Company employee App
Salary
Not disclosed