People & Business Assurance
Customer Service Coordinator
Job Summary
TUV Rheinland UL is looking for a customer service coordinator to support our A.03 team. The role is based in Solihull with 40 hours a week.
Job Description
* ■ Coordinate with clients for all necessary supporting documents / records in order to begin with the official process of issuance of certificate of conformity.
* ■ Conduct application review for the assigned conformity assessment program using applicable platform (for saleem program, saber system shall be used for application review and acceptance / rejection).
* ■ Record application review results in file processing checklist / saber system as applicable.
* ■ Assign authorized senior technical officer / technical officer for performing technical evaluation and certification decision from qualification matrix based on product category.
* ■ Draft Certificate of conformity (CoC / TIR / CoI) /Notification of Registration / Non-conformity Report via Secure Shipment Platform / Saber System as applicable
* ■ If the file is for Saleem program, change the status of issuance of certificate of conformity in saber system by changing the status to “A conformable product” or “An unconformable product” based on the results of technical review and certification decision.
* ■ Assist commercial order processing team and prepare quotations.
* ■ Share any customer feedback (positive / negative) with your immediate Supervisor in order to take necessary actions for improving services offered to clients.
* ■ Responsible for Implementation and maintenance of the quality management system according to ISO/IEC 17020 and ISO/IEC 17065 accreditation requirements in A03 UK.
* ■ Ensure preparedness for the internal & external audits with the support from LOQHSE and facilitate the audits of A03 UK.
* ■ Ensure on time closure of internal & external audit findings of A03 UK.
* ■ Comply and ensure implementation of the company’s and the customer’s Quality, Health and Safety and Environmental Policies and Procedures.
Single assignments:
Beside the above listed job duties special assignments have to be carried out based on the instructions of the direct superior. Those special assignments are usually connected to above listed activities or those assignments are a result of company policy.
Authority:
The incumbent is authorized to take any reasonable action necessary to carry out the assigned responsibilities, provided that such action is consistent with sound company and cost-effective practices and is consistent with position guidelines as outlined above
What we can offer?
* ■ Hybrid work model and flexible working hours
* ■ Annual bonus subject to company and individual performance
* ■ A package of benefits: private medical care, group life insurance, workplace pension scheme, employee discounts, Salary sacrifice options
* ■ Work in a friendly, diverse and high-qualified team with positive and cooperative working atmosphere
* ■ International environment and daily usage of foreign languages
* ■ Direct communication and no formal dress code
* ■ Employee referral program
We only accept applications submitted online through our application system. We cannot accept applications sent by email.
What else you should know:
Location
Type of contract
Type of contract Permanent
Type of employment
Type of employment Full Time
Work model Flex Office / partially remote
Company
Company TUV Rheinland UK Ltd.
Job ID:
Job ID: 14718
Application deadline: as long as the job is listed on our career page, we are looking for suitable candidates (all genders welcome). We are looking forward to receiving your application.
Our awards and memberships
People & Business Assurance is a business division of TÜV Rheinland.We bring together cross-industry services that help people andorganizations position themselves securely for the futureand improve their systems and processes.
With our services, our customers gain the 'Assurance'certainty that the requirements and standards important to them are met.
The business division is represented with around5,000 employees at 80 locations in Germanyand in about 30 countries on all continents.
In the following areas, we impress with our expertise:
* Analysis, auditing or certification of management systems,conformity assessment of imported goods
* Consulting services for infrastructures, digital transformations,or sustainability topics
* Managing research and innovation projects
* Occupational medicine, workplace safety, or health protection
* Training and seminars as well as personnel andorganizational development
* Securing skilled workers and labor market services
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Your application process
1. Online application
You can only apply online via our careers page. The application process is very simple and only takes a few minutes.
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