Your newpany
You'll be working for a public sector organisation based in central and north central Bristol.
Work Pattern
This position will be starting in either July or August 2026
08:30 to 16:30 Monday to Friday
On site
Temp Duration 6 weeks
Your new role
You will be joining a well-established Customer Services teammitted to providing information, advice and support to inbound callers and email queries.
1. Assisting customers by phone and email to provide tailored advice and support
2. Delivering a high standard of customer service during busy and slow periods
3. Handling sensitive and sometimesplex enquiries with professionalism and care
4. Accurately logging all interactions on the CRM system
5. Referring callers to specialist teams when appropriate
6. Liaising with internal departments to resolve enquiries effectively
7. Managing and prioritising workload in line with service demand
What you'll need to succeed
8. Experience in a call centre, customer service agent, student support agent or similar role is required
9. Excellent verbal and writtenmunication skills
10. Strong organisational and time management skills
11. Good IT skills and the ability to learn new systems quickly
12. Ability to work independently and use initiative
13. A professional, empathetic approach with a strong understanding of confidentiality