Customer Service Coordinator - French & Spanish speaking OR French & Italian
Monday - Friday -£30,139 per annum (after 4 weeks training)
Hours: Rotational weekly
6am - 2.30 pm and 7 am - 2.30 pm
2pm - 10.30 pm and 2.30 pm - 11 pm
To be considered for this role you MUST be able to speak French & Spanish OR French & Italian fluently
Our customer focused automotive client based in the heart of Rugby is seeking an experienced individual within customer services. This is a fast-paced, high pressured environment where you will be resolving issues from inbound calls speaking French and Spanish/Italian.
Main Duties
* Manage the full breakdown process in French and Spanish / Italian
* Keeping customers and dealers informed about their case
* Receive and accurately log customer requests within designated systems
* Look for, and negotiate solutions to resolve cases and if necessary escalate to the appropriate person
* Organise the payment conditions in relation to the breakdown case
Responsible for:
Handling the full breakdown process in the required languages for all products supported within the department.
* Collect all necessary data regarding the breakdown
* Arrange the payment
* Contact the repairing dealer and find an acceptable solution for the customer
* Inform all involved parties on-time about the progress of the repair and costs
* Communicate in a professional way and inform all parties on the next step
* Log all information, each action and conversation in a concise manner in the case management tool
Person spec:
* Must be fluent in French and Spanish OR French and Italian
* Excellent communication skills
* Sound IT and admin skills
* Ability to pick up new systems and procedures with ease
* Enjoys problem solving
* Customer Focused
Interested?
Please apply below.
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Working through Caraires...
(1) We pay the same hourly rate as your permanent equivalent from day one.
(2) We pay 3% employer contribution towards your pension.
(3) We pay annual leave as you accrue it from day one.
(4) We will ensure you receive regular contact from a Caraires consultant. Feel free to pop in or call at any time.
(5) Recommend a friend and you will receive a £25 retail voucher when they work a full week.
(6) Employee of the month: You could win a monthly prize if you’re nominated by your line manager.
(7) We will deliver seasonal gifts as a token of recognition for your hard work