A { text-decoration: none; color: #464feb; } tr th, tr td { border: 1px solid #e6e6e6; } tr th { background-color: #f5f5f5; }
Second Line Application Support Analyst
Hybrid Birmingham (2 days onsite)
Join a tech team that keeps some of the UKs biggest retail brands running.
Who Are We?
Since 1999, Retail Assist has been powering some of the best-known names in retail, hospitality, and logistics. From Harvey Nichols and Selfridges, to Papa Johns, Vue International and Hobbycraft, our award-winning tech services and software help brands deliver exceptional customer experience, every single day.
As we continue to grow, were looking for curious, proactive problem-solvers to help us keep mission-critical applications running smoothly for our customers. Sound like you?
The Role: Second Line Application Support Analyst
Youll join our Unified Application Services (UAS) team, taking the lead on diagnosing, fixing, and improving the retail applications our clients rely on across head office, stores, and distribution centres.
This isnt just breakfix. You'll become a trusted expert, working closely with 1st3rd line teams, suppliers, and customer stakeholders to keep systems stable, solve recurring problems, and continuously improve how we support our customers.
If you love getting stuck into complex issues, enjoy ...