Recruit4staff is proud to be representing their client, a leading waste management company in their search for a Retentions Advisor to work from their offices in Wrexham. For the successful Retentions Advisor our client is offering:
* Salary up to £25,000 per annum
* Monday to Friday 8.30am till 5.00pm
* Permanent position
* Benefits: Free parking, 20 days + Bank Holidays + Pension
The role - Retentions Advisor :
* Dealing with a variety of initial queries, remaining customer-focused to find the most suitable conclusion via inbound customer contact
* Handle enquiries from initial conversation to resolution; providing new contract agreements where necessary
* Manage complaints / feedback from customers to apply alternative services to meet customer expectations
* Provide excellent customer service during each engagement via email, telephone and customer interaction
What our client is looking for in a Retentions Advisor:
* Previous call handling experience and customer service resolution management via telephone call and email experience – ESSENTIAL
* Sales through service calls and/or any negotiation as part of previous service-led roles – DESIRABLE
* Confident Communicator – ESSENTIAL
Key skills or simi...