What's involved with this role: JOB TITLE: Clean Air Zone PCN Appeals Team Officer REF: Bristol 5277746 Pay rate: £13.47 per hour PAYE Contract Type: Temporary, Anticipated 7 to 8 months Working Arrangement: This role will be office based initially with the option for hybrid working once trained. In order to apply for this role you should have previous experience as a PCN Appeals Team Officer, with great customer service skills, along with computer literacy. The role: On behalf of a local council, we are seeking a Clean Air Zone PCN Appeals Team Officer for a challenging and varied role, to work as part of a team providing customer service for the Clean Air Zone scheme. Your primary role will be responding to appeals relating to the Clean Air Zone as well as processing correspondence related to enforcement of PCNs. Additionally, you will log incoming appeals, vehicle keeper details and provide advice to our call centre. You will be using various Microsoft programs and bespoke systems; therefore, basic computer literacy is essential. What the client is looking for: Previous experience in a similar PCN appeals team Previous customer service experience Ability to use Microsoft programs and bespoke systems; therefore, basic computer literacy is essential. Attention to detail Excellent communication skills, with a good level of English (both written and spoken). Ability to work effectively as part of a team, to work without direct supervision and be self-reliant How to Apply Quote the Job Title and Reference Number in your application. Submit your CV in Word format. Applications are reviewed on a rolling basis—early submission is recommended. We will also add your details to our mail out lists. Please note you may receive details of roles outside of your immediate vicinity, as many candidates are able to relocate temporarily for work. Please disregard any such emails that are not of interest and let us know if you would rather not receive such mailouts and/or if you wish us to delete your details and prefer to apply direct to our advertised roles. If you do not hear from us within three working days, unfortunately your application has not been shortlisted on this occasion. Thank you for your interest in working with us Please quote the Job Title & Vacancy Reference No. in your application, or we will be unable to match your CV to the role being applied for. AD Please note that clients invariably ask us to strip out contact details from CVs before we submit them for consideration. This is always quicker and easier to do if you send your CV to us in Word format, rather than as a PDF please.