Helpdesk Coordinator
Runcorn
£28k DOE Permanent
Due to growth our client are currently seeking to recruit a Helpdesk Advisor to join their helpdesk team based at their modern offices in Runcorn. You will be responsible for delivering exceptional customer service by managing inbound and outbound calls, resolving ticket efficiently and ensuring the smooth handling of job scheduling.
Role Responsibilities:
Handling inbound and outbound calls with clients, engineers and colleuges.
Effectively responding to queries via email.
Recording customer details on the system and updating customer accounts.
Chasing any outstanding POs.
Providing full job confirmations with relevant attendance details.
Gather and document correct and detailed job descriptions.
Ensure timely ordering of materials to avoid delays in job completion.
Skills Required:
Excellent communication skills
Strong organisational and multitasking skills
Ability to work within a team
For further information about this opportunity please call Maddie at Forrest Recruitment for a confidential discussion
01925 652323. Alternatively, please forward your CV for immediate consideration, I look forward to hearing from you.
Please note that due to the high volume of applications we receive, only those successfully shortlisted for the role will be personally contacted.
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