Overview
Customer Service Advisor role at COBURG BANKS LIMITED.
An award-winning law firm with over 400 staff based in offices across the UK currently has opportunities for exceptional Customer Service Advisors to join the team.
Salary circa £26,000 plus benefits including on target quarterly bonus, the option to buy and sell holidays, company pension, sick pay, life assurance, employee assistance program, and much more. This is a hybrid role; you could work from the Sheffield office full-time or split your week between the office and remote working after successful completion of training.
The Role
* You'll be the first point of contact for clients, providing excellent service in every interaction through all communication channels via the Contact Centre.
* You'll join a small team of around 30-60 colleagues.
* You'll handle a variety of calls, take ownership of queries and provide guidance and support.
Responsibilities include:
* Answering internal and external client calls and digital enquiries for all areas of the firm.
* Treating all calls confidentially and complying with Data Protection regulations.
* Rotating across departments within the Contact Centre based upon client demand.
* Supporting clients to get the relevant support directly or helping them reach the right area of the firm.
You'll undergo a comprehensive induction programme and will be supported by colleagues to help you succeed.
The Candidate
* Previous experience working in a Contact Centre, perhaps within legal services, financial services, or insurance.
* Significant experience in a customer service/client services background.
* Confidence in handling difficult and sensitive conversations, with excellent listening and questioning skills.
* Strong IT skills and a good understanding of Microsoft Office programs.
* Good communications skills, both written and verbal.
The Package
* Salary circa £26,000. You’ll also receive a range of benefits including a large number of wellbeing initiatives to support mental health, flexible working options, and the option to buy and sell holidays, sick pay, life assurance, and employee assistance program.
The Company
A highly respected and award-winning law firm in the UK, providing legal help and support for over 170 years. They are proud of their values and offer wellbeing initiatives to encourage positive mental health both in and out of the workplace.
Interested? If you think you’re right for this Customer Service Advisor role, click the 'Apply Now' button, and send your CV for consideration in the first round of interviews. Coburg Banks Limited is acting as an Employment Agency in relation to this vacancy.
Job details
* Seniority level: Entry level
* Employment type: Full-time
* Job function: Other
* Industries: Outsourcing and Offshoring Consulting
#J-18808-Ljbffr