• This is a developmental role. You will be responsible for gathering and recording evidence for your apprenticeship and attending any lessons, training sessions or assessments arranged by your training provider or Supervisor. • To attend and complete an appropriate apprenticeship course on time and to a high standard. • Assist the Support Officer in the provision of high-quality customer technical support at the front line. • To assist the Systems Officer in the installation, configuration and maintenance of network and server systems. • To ensure that all end user IT equipment and software is well maintained and functioning properly and safely. • Installation of hardware/software as required. • Support the day-to-day arrangements for the collection and delivery of repairable items to suppliers. • To demonstrate and/or set up IT and AV equipment facilities for events. • Assist in the monitoring and replenishment of consumable items such as, printer cartridges, mice and keyboards. • Assist in the adherence of software license agreements. • Preparing user documentation to assist staff and students in the use of the system. • Support with monitoring the system for misuse and escalating findings as appropriate. • To support the enhancement and operation of a high-quality learning environment. • Update ICT equipment and maintain the asset register • Setting up new users and processing leavers in line with Trust policies • Undertake research to help solve ICT problems • Prepared to travel as and when necessary to different Trust sites for technical troubleshooting. Estio apprenticeship training programmes are delivered virtually by our fully qualified and industry experienced training team. Using their expert knowledge, we’ve purposefully built our programmes around the real-world use of modern technology, so that the skills we create can be directly applied in the workplace. Throughout the apprenticeship learners receive coaching, help and guidance from a dedicated team who are there to ensure they get the most from their work experience. Successful completion of this apprenticeship gives you an accredited Level 3 Information Communications Technician, with training in how to: • Efficiently operate and control your ICT infrastructure – physical or virtual hardware, software, network services and data storage. • Use infrastructure management tools to automate the provisioning, testing, deployment and monitoring of infrastructure components. • Prioritise systems support tasks and monitor and maintaining system performance. • Maintain regulatory, legal and professional standards. • Support the information systems needs for your business. The opportunity may offer a permanent role upon completion of the apprenticeship depending on availability and performance. • West Yorkshire Pension Scheme