Join to apply for the Customer Service Coordinator role at Vistry Group
3 weeks ago Be among the first 25 applicants
Join to apply for the Customer Service Coordinator role at Vistry Group
Get AI-powered advice on this job and more exclusive features.
Direct message the job poster from Vistry Group
We have a fantastic opportunity for a Customer Service Coordinator to join our team within Vistry North Midlands, at our new office in the vicinity of Castle Donington (exact location to be confirmed). As our Customer Service Coordinator, you will liaise with customers, partners, technicians and subcontractors to ensure the completion of customer service cases within a timely manner and within SLA. You will be dealing with customer concerns received by telephone or email, appointing contractors to deal with any snagging or defects that arise in our homes. We value in-person collaboration and team culture, but we’re also committed to supporting flexible working where possible. We encourage you to raise any specific requirements during the interview process so we can explore how this could be accommodated. Let’s cut to the chase, what’s in it for you...
* Competitive basic salary and annual bonus
* Salary sacrifice car scheme available to all employees
* Up to 33 days annual leave plus bank holidays increasing to up to 39 days with service
* 2 Volunteering days per annum
* Private medical insurance, with employee paid cover
* Enhanced maternity, paternity and adoption leave
* Competitive pension scheme through salary sacrifice
* Life assurance at 4 x your annual salary
* Share save and share incentive schemes
* Employee rewards portal with many more benefits...
In return, what we would like from you...
* Behave in line with our company values – Integrity, Caring and Quality
* Previous experience working within a fast-paced similar environment
* Good understanding of Microsoft Office, Excel, Outlook
* Ability to handle complaints and difficult situations
* Patience and calmness under pressure
* Good planning and organisation skills
* Problem solving and decision-making skills
* A polite, tactful, and assertive attitude
* Excellent communications skills
* Good team working skills
* A commitment to work as required to meet the needs of the business
Desirable...
* 5 GCSE’s or equivalent including Maths & English
* A Customer Service qualification
* Experience working for a residential house builder ideally within the customer facing environment
* An understanding of building regulations and legal obligations
* A good understanding of written English Grammar
* Ability to touch-type
More about the Customer Service Coordinator role...
* To deal with customer service matters received be email or phone, and address customer issues in a prompt and organised way and in line with SLAs to ensure a positive customer journey.
* Issue instructions to Sub-contractors and follow up to ensure prompt resolution.
* To follow up all outstanding remedial works and take appropriate action to ensure works wherever possible are completed within a 28-day period.
* To deliver an excellent customer service, understanding and empathy to our customers to ensure a positive customer journey.
* To communicate effectively and regularly with internal departments and form excellent working relationships as part of the larger team.
* Carry out general administrative duties, ensuring our database system up to date at all times.
* Ensure all Customer Service KPI’s are in line with company guidelines.
* Maintain an awareness of the company Health and Safety requirements and ensure these are adhered to at all times.
We build more than homes, we’re making Vistry. Being a responsible developer and award-winning employer means we live each day through our ethos - doing the right thing. Our behaviours reflect this, as well as our values of integrity, caring and quality. Shaping all we do; they empower us to develop sustainable communities across affordable and private housing. We work in a partnership-led way, and you’ll recognise our renowned brands Bovis Homes, Linden Homes and Countryside Homes. Together with Vistry Works, our manufacturing operation,â¯and the functional support of Vistry Services, we’re a proud UK Green Building Council member, UK top five housebuilder with a five-star House Builders Federation (HBF) customer satisfaction rating, and winner of many awards including Top Employer, Global Top Inspiring Workplaces, and Best for Talent Attraction and Outreach. Join us in making Vistry.
Seniority level
* Seniority level
Entry level
Employment type
* Employment type
Full-time
Job function
* Job function
Other
* Industries
Construction
Referrals increase your chances of interviewing at Vistry Group by 2x
Sign in to set job alerts for “Customer Service Coordinator” roles.
Abingdon-On-Thames, England, United Kingdom 17 hours ago
Reading, England, United Kingdom 5 days ago
Oxford, England, United Kingdom 1 day ago
Reception and Customer Service (Placemaker)
Wokingham, England, United Kingdom 6 days ago
Reading, England, United Kingdom 1 week ago
Customer Service Advisor & Office Administrator
Oxford, England, United Kingdom 3 days ago
Reading, England, United Kingdom 2 weeks ago
Fleet, England, United Kingdom 2 days ago
Basingstoke, England, United Kingdom £24,000.00-£26,000.00 16 hours ago
Newbury, England, United Kingdom 1 day ago
Reading, England, United Kingdom 1 week ago
Basingstoke, England, United Kingdom 20 hours ago
Reception and Customer Service (Placemaker)
Reading, England, United Kingdom 1 week ago
Reading, England, United Kingdom 1 week ago
Andover, England, United Kingdom 1 week ago
Reception and Customer Service (Placemaker)
Woodley, England, United Kingdom 4 weeks ago
Abingdon-On-Thames, England, United Kingdom 17 hours ago
Swindon, England, United Kingdom 6 days ago
Bracknell, England, United Kingdom 6 days ago
Swindon, England, United Kingdom 3 weeks ago
Road Logistics Customer Service Specialist
Office Administrator & Customer Services
Andover, England, United Kingdom 2 weeks ago
Grove, England, United Kingdom 2 weeks ago
Oxford, England, United Kingdom 3 months ago
We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-Ljbffr