Global Banking School (GBS) is a dynamic and fast growing Higher Education provider with campuses across the UK. We are a vibrant and diverse family of committed staff bringing life‑changing learning to a wider range of communities. Applying evidence‑based research and corporate case studies to classroom learning, we provide higher education that has real impact and real world relevance.
Progression & Opportunities
* Excellent progression available within the company.
* This may lead to a permanent position with the employer and future progression.
Information Communications Technician (Level 3)
Raise, respond to, and complete allocated IT tickets raised within the Service Management system which can include:
* Providing one‑to‑one assistance to both students and staff in the use of computer hardware and software provided by GBS and the students with submission of work.
* Providing technical support in moving and setting up of audio‑visual and IT equipment as required.
* Setting up and configuring PC/laptop equipment with required operating systems, installing software and drivers where necessary.
* Troubleshooting, diagnosing problems, implementing corrective action procedures within prescribed guidelines and/or escalating to other technical resources as appropriate.
* Working with team members to troubleshoot both complex and routine computer issues.
* Performing one‑on‑one computer training on technology when necessary with both students and staff.
* Providing support with password reset issues for both students and staff.
* Following best practice guidelines in ensuring security and privacy of networks and computer systems.
* Ensuring the maintaining of records/logs of loan equipment, repairs, fixes and maintenance schedules.
* Providing orientation and guidance to users on how to operate new software and computer equipment.
* Providing general administration support such as printing, filing, processing and collating information as required by the IT department.
* Being the first point of contact for error reporting, raising tickets as required.
Working Hours
Monday – Friday (Times to be confirmed).
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