Company Overview
Agility PR Solutions provides today's communicators with powerful and intuitive media outreach, monitoring, and measurement solutions. For almost twenty years, Agility has helped clients from across industries and continents discover relevant journalists and influencers, make meaningful connections with the media, amplify their stories, monitor media coverage and social conversations, and report on the impact of their public relations activities. Agility is one of the fastest-growing companies in the PR tech space and it's recognized by users on G2 for ease of use, quick implementation, and outstanding customer service.
We are a remote-first company, with colleagues based across vibrant cities in Canada, the US, the UK, the Philippines, and India. We are intentional in helping our teams realize their full potential, and continue to invest in their learning and development, career progression, offering competitive pay and benefits, enabling leadership and work environment.
About the Role
As an Account Manager, you'll own a portfolio of existing SaaS clients, driving retention, expansion, and long-term growth. You'll act as a trusted strategic advisorbuilding strong relationships with decision-makers, uncovering business challenges, and helping clients maximize value from Agility's solutions.
Reporting to the Director of Account Management, you'll blend consultative sales, business strategy, and relationship management to meet and exceed revenue targets. Your focus will be on cultivating partnerships that drive mutual successensuring clients renew confidently and expand their engagement across Agility's platform.
This role sits at the intersection of sales and client strategy, requiring a balance of commercial acumen, technical understanding, and a deep appreciation for client success. You'll collaborate closely with teams across Product, Customer Success, and Marketing to deliver a unified, high-impact client experience.
What you'll do
Drive Retention & Growth
* Serve as the primary relationship owner for a portfolio of mid-market accounts, ensuring satisfaction, retention, and renewal.
* Develop and execute strategic account plans that align client business objectives with Agility's solutions.
* Identify, qualify, and close upsell and cross-sell opportunities to achieve growth targets.
* Deliver quarterly business reviews that highlight value, usage insights, and ROI.
Strategic Partnership
* Build trusted, consultative relationships with key client stakeholders
* Maintain a deep understanding of client priorities, challenges, and success metrics to position Agility as a long-term partner.
* Collaborate with Customer Success and Product teams to ensure seamless implementation, adoption, and support.
Forecasting & Reporting
* Maintain accurate forecasts and pipeline visibility through Salesforce.
* Monitor account performance and engagement metrics to identify risks early and develop mitigation strategies.
* Provide leadership with insights and recommendations that inform product development, sales strategy, and retention planning.
Cross-Functional Collaboration
* Partner with the Customer Success team to ensure onboarding momentum and maximize product adoption.
* Work with Marketing and Product to develop tailored proposals and client-facing materials that support strategic conversations.
* Advocate for client feedback internally, helping to shape future enhancements and service offerings.
What You'll Bring
* 2+ years of account management or sales experience within a B2B SaaS environment, ideally with mid-market clients.
* Demonstrated success in renewal, expansion, and consultative sales, meeting or exceeding revenue targets.
* Strong understanding of SaaS metrics, customer lifecycle management, and value-based selling.
* Exceptional communication, presentation, and relationship-building skills across multiple stakeholder levels.
* Analytical and data-driven mindset with the ability to translate insights into actionable strategies.
* Proficiency in Salesforce or similar CRM tools; experience with customer success platforms is a plus.
* Highly organized, autonomous, and comfortable managing a diverse portfolio in a fast-paced, growth-oriented environment.
Why You'll Love It Here
* Fully remote work environment
* Collaborative culture – and key tools enabling it
* Competitive compensation package
* Private Health Plan
* Pension Plan
* Life Assurance
* Group Income Protection
* Employee Assistance Program (EAP)
* Career Development & Progression opportunities
* Paid Vacation and Sick days
* Flex Fridays in Summer, Week off between Christmas and New Years'
* No Internal Meetings Fridays
At Agility, we strive every day to build a more inclusive work environment and introduce tools that enable it. We strongly encourage applications from all people regardless of race, religion, gender, age, disability status or sexual orientation.
Even if you find yourself not checking all the boxes of our listed requirements but you are excited about this opportunity, we'd love to hear from you anyway. Our Talent Acquisition team will review your application for this role, and other potential role matches open now or in the future.
If, at any stage of the application process, you require accommodation owing to disability or a medical need, please let us know at careers@agilitypr.com for us to make appropriate arrangements.
Thank you for your time in reviewing this opportunity, and we hope to hear from you should you find this the right fit!
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