About us At Resonate, we're on a mission to embed intelligent, connected technology into the operational fabric of railway operations, driving performance, efficiency, and innovation across the network. Our vision is bold yet clear: to be the trusted partner, leading the modernisation of railway operations through purposeful innovation. We're not just building technology; we're building the future of how railways run. We measure our success by the "Resonate Test", the moment when every Route and Operations Team says, "We couldn't run the railway without Resonate" and "Have you asked Resonate?" becomes the go-to question for technology solutions. That's the impact we're striving for, and we're looking for talented individuals who share our passion for making it happen. If you're ready to be part of something transformative, where your work directly enables safer, smarter, and more efficient rail operations, we'd love to hear from you. Overview of the Role You will play a pivotal role in shaping and defining the products we take to market, working closely with Product Strategy,, senior operational stakeholders and Software Development. The railway industry is undergoing significant change as digital technology replaces paper-based processes, and this role directly influences how that transformation happens. This role is not focused on documentation or backlog maintenance, you will be expected to: · Lead analysis · Challenge assumptions · Apply judgement to ensure solutions deliver genuine operational value You will operate where: Requirements are ambiguous Operational risk is high Decisions must be made with imperfect information Trade-offs between usability, value, risk, and feasibility are unavoidable. Requirements Key Accountabilities and Responsibilities 1. Customer-Centric Design & Value Optimisation Own the discovery and articulation of customer and operational needs, explicitly recognising differences between users, influencers, and buyers. Identify pain points, risks, and opportunities for value creation within safety- and performance-critical operational contexts. Ensure product solutions and interfaces remain intuitive and effective in high-pressure, real-time operational environments. 2. Strategic Translation & Requirements Definition Dig deeply into the operational needs underpinning high-level product strategy, questioning assumptions to uncover true business needs. Translate strategic intent into clear, outcome-driven product requirements, inclusive of capability needs and user interactions. Define requirements, identifying and articulating difficult trade-offs. 3. Market, Data & Insight Analysis Partner with Product Strategy to analyse market trends, customer feedback, and product performance metrics. Use evidence to inform product design decisions, feature prioritisation, and roadmap evolution. Contribute meaningfully to research, discovery outputs, and strategy documentation. 4. Product Roadmap & Design Collaboration Work closely with Product Strategy to clarify product roadmaps and support feature prioritisation. Lead analysis activities from concept through product design, enabling effective iterative delivery. Ensure alignment between business, operational, and technical teams throughout design and development. 5. Communication & Decision Enablement Translate complex and sometimes conflicting stakeholder needs into clear, actionable product and design intent. Communicate analysis, rationale, and recommendations confidently to both technical and non-technical audiences. Enable informed decision-making, not just delivery execution. Skills and Experience Essential Strong critical and analytical thinking capability, demonstrated through independent problem definition and decision-making in complex operational contexts. Demonstrable experience influencing product direction and prioritisation, including defining problem statements, evaluating options, and making trade-offs Proven ability to operate effectively where requirements are unclear, contested, or evolving, while maintaining momentum and clarity. Experience leading analysis from initial problem exploration through to product and solution design for technology-enabled products. Confident working with and constructively challenging senior stakeholders, using evidence and structured thinking to influence outcomes. Practical experience working in Agile environments, with a clear focus on outcomes, value, and usability. Strong business acumen combined with demonstrable customer and user empathy, evidenced by solutions that improved operational outcomes. Desirable Experience working in operationally critical or regulated domains such as transport, utilities, infrastructure, healthcare, or similar environments. Exposure to safety-, risk-, or performance-critical systems, where analysis quality directly impacts operational decision-making. Competencies and Behaviours Demonstrates a genuine commitment to using technology to address real, high-impact challenges within the UK rail industry, with a clear understanding of operational context and consequences. A confident and thoughtful contributor who constructively challenges assumptions, navigates competing perspectives, and brings clarity to business objectives, customer needs, and the value of delivery. Relentlessly curious and inquisitive, comfortable operating in ambiguous and evolving environments, and motivated to design solutions to complex, high-consequence customer problems. Strong communicator with proven ability to influence and align diverse stakeholders, bridging technical and non-technical audiences through clear, evidence-based communication. A big-picture thinker who can translate strategic objectives and desired outcomes into clear, practical analysis and design materials that support decision-making. A collaborative team player who demonstrates adaptability, steps beyond formal role boundaries when required, and shows a clear commitment to continuous learning and growth. Candidates should be able to provide concrete examples demonstrating these behaviours in complex, real-world delivery environments. Benefits So that you can thrive both in and out of work we offer the following on top of a competitive salary that rewards you for the value you bring: A meaningful role in a growing rail technology business with real industry impact Hybrid working 27 days annual leave in addition to public holidays 3 “privilege days” scheduled between Christmas/New Year Pension plan with matched contributions from 5%-8% Private Healthcare that covers you and your immediate dependents Group Income Protection cover Life Assurance Enhanced maternity, paternity, and adoption policies