Full job description
Quality Engineer – Orthopaedics / Medical Devices
Location: Surrey, UK
Working Pattern: Hybrid – Mainly remote - 2 Days in the office
Hours: Full Time, Monday–Friday, 37.5 hours per week
Training: Initial training will be fully onsite
We are seeking an experienced Quality Engineer with a background in the orthopaedics or medical devices industry to join a growing SME based in Surrey. This role will focus heavily on quality procedures, complaint handling, internal auditing, and performance reporting within a regulated medical device environment.
The successful candidate will be confident managing customer complaint processes relating to medical instruments and will be comfortable working independently while maintaining a professional, solutions-focused approach.
Key Responsibilities
* Manage and coordinate the customer complaints process for medical instruments and orthopaedic products
* Investigate complaints thoroughly and ensure timely resolution in line with regulatory and company requirements
* Lead and participate in customer complaint review meetings
* Prepare and present complaint trend analysis and performance evaluation reports
* Maintain and improve quality procedures and documentation
* Conduct internal audits and support audit readiness activities
* Liaise with UK and overseas colleagues to ensure effective communication and resolution of quality matters
* Support continuous improvement initiatives within the quality management system
* Ensure compliance with relevant medical device regulations and quality standards
* Work independently with professionalism, initiative, and attention to detail
Candidate RequirementsEssential:
* Previous experience within the orthopaedics or medical device industry
* Proven experience in complaint handling for medical instruments or related products
* Experience conducting internal audits within a regulated environment
* Strong understanding of quality procedures and quality management systems
* Confident leading meetings and presenting performance data and reports
* Excellent communication and interpersonal skills
* Ability to work independently and manage workload effectively
* Professional, friendly, and customer-focused approach
Desirable:
* Experience working within an SME environment
* Knowledge of ISO 13485 and medical device regulatory requirements
* Experience liaising with international teams and stakeholders
Personal Attributes
* Self-motivated and organised
* Calm and confident problem solver
* Professional and approachable manner
* Strong attention to detail
* Positive and collaborative attitude
What’s on Offer
* Hybrid working arrangement with flexibility
* Opportunity to join a supportive and growing SME
* Varied and autonomous role within a specialist medical sector
* Collaborative international working environment
If your application is successful, you will be contact shortly.
The job title and description in this advertisement may differ from the client's official job description/contract .We appreciate your interest in this role. E-Personnel Recruitment aims to acknowledge all applications, but due to the high volume of CVs we receive, this may not always be feasible.
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