Overview
This is an exciting opportunity to lead one of NHS Lanarkshire’s most impactful digital programmes. As Digital Services Manager (M365), you will drive the successful delivery, optimisation and adoption of Microsoft 365 technologies across the organisation—transforming the way our workforce collaborates, communicates and delivers services. Reporting to the Head of Digital Operations, you will lead the M365 programme, ensuring outcomes are delivered at pace and aligned to organisational priorities. You will lead both dedicated and cross-functional teams—working across traditional boundaries to ensure our people and services fully realise the benefits of modern digital tools. You’ll combine strong product ownership with clear delivery accountability, ensuring that M365 capabilities are deployed effectively and embedded into business practice with measurable impact.
Responsibilities
* Programme Delivery Leadership: Lead the end-to-end delivery of the M365 programme, driving progress from planning through to implementation and benefit realisation, with a strong focus on value, user experience and outcomes.
* Product Ownership & Strategy: Act as the product owner for all M365 services—owning the roadmap, feature development and service evolution to meet changing organisational needs.
* User-Centred Adoption: Champion adoption and cultural change, ensuring that staff at all levels are equipped, engaged and empowered to use M365 tools confidently and effectively.
* Team Leadership & Resource Management: Manage a dedicated team while coordinating matrixed resources from across the Digital Function, ensuring the right skills and capabilities are in place to support delivery.
* Platform Oversight: Be accountable for the ongoing management, performance and governance of M365 platforms across NHSL.
* Change Control: Validate and authorise planned changes, ensuring minimal disruption and maximum service resilience.
* Service Transition: Oversee the introduction of new technologies and capabilities, ensuring smooth transition into live service and alignment with digital workplace objectives.
* Licence Management: Lead the strategic oversight of M365 licensing—ensuring compliance, cost-efficiency and effective licence utilisation across the organisation.
* Cross-Functional Collaboration: Build strong relationships across infrastructure, clinical systems, cyber security and governance teams to ensure joined-up digital delivery.
* Strategic Contribution: Actively support wider organisational digital initiatives, helping shape and influence NHSL’s future digital landscape.
* On-Call Participation: Contribute to the Digital Services on-call rota as part of the senior leadership team.
Qualifications
* Masters Degree in a relevant technical discipline
* Formal certification in IT Service Management
* Formal certification in Project/Programme Management
Experience, Competencies And Personal Skills
* Extensive experience in IT service management in the NHS or another complex multidisciplinary public or private sector organisation.
* Specialist expertise in complex information systems acquired through formal training and experience over an extended period.
* Demonstrable experience of managing in a large, complex health organisation during a period of change.
* Experience in staff management/development and cross-functional/multi-disciplinary working at peer level (e.g., Health and Social Care Digital Group with NHS and Local Authority staff).
* Extensive people and financial management capabilities (line management, financial management).
* A track record of success in service improvement, delivery and monitoring of technical operational services, organisational change and proactive partnership working internal and external to the NHS.
* A high level of performance in NHS Scotland leadership behaviours (partnering, development, staff care, team-based performance, communication, quality and results).
* Detailed understanding of industry best practice, current and emerging technologies.
Note: For all vacancies where a driving licence is required, this must be a full UK/EU/EEA licence.
Contract and Location
Contract type: Permanent
Employment type: Full-time
Hours: 37 per week
Location and Working Pattern: Based in Digital Operations within Kirklands - NHSL Headquarters. Working pattern is Monday-Friday.
The advertisement may be for a specific post in a location, but shortlisted applicants may be considered for similar vacancies in alternative locations.
Additional Information
Looking to find out more? If you’re looking to find out more, then we would love to hear from you. Please contact Ed Bulkeley, Head of Digital Operations, at ed.bulkeley@lanarkshire.scot.nhs.uk. For enquiries regarding the application form or recruitment process, please contact Adnan Saddique, Recruitment Administrator, at adnan.saddique@lanarkshire.scot.nhs.uk (Please include the job title and reference number in your email).
EEO and Diversity NHS Lanarkshire is dedicated to building a diverse workforce where everyone can thrive, develop, and succeed based on skills, knowledge, and talent—regardless of race, disability, gender, sexual orientation, or care experience, or any other characteristic.
Benefits
* A minimum of 27 days annual leave increasing with length of service
* A minimum of 8 public holidays
* Membership of NHS Pension Scheme with life insurance benefits
* Paid sick leave increasing with length of service
* Occupational health services
* Employee counselling services
* Work-life balance policies and procedures
Right to Work: NHS Lanarkshire checks entitlement to work in the UK for all prospective employees. UK Visas & Immigration rules are available at www.bia.homeoffice.gov.uk. Some posts are not eligible for sponsorship.
Seniority level
* Mid-Senior level
Employment type
* Full-time
Job function
* Management and Manufacturing
Industries
* Hospitals and Health Care
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