D365 SCM Support Analyst – Support, associate, support analyst, support consultant, junior functional consultant, D365, SCM, D365SCM, Dynamics 365, Supply Chain, ERP, Manufacturing – UK – Remote - £35k-45k
Our end user client is seeking a D365 SCM Support Analyst to provide 1st and 2nd line support. Candidates should have experience supporting the Supply Chain Management modules of D365 F&O, Trade & Logistics, or Production in Dynamics AX2012.
The role is primarily remote.
Key Skills & Experience:
* Experience working in a busy environment, meeting targets, SLAs, and deadlines
* Knowledge of D365 SCM modules
* Previous Service Management experience (ITIL preferred)
* Excellent customer service skills and telephone manner
* Team player with a calm, friendly personality
* Strong communication skills at all levels
* Problem-solving skills
* Organisational and prioritisation skills
* Professional, flexible, able to work under pressure and adapt to changing needs
* Mature handling of difficult situations
* Self-motivated with a positive attitude
* Ability to manage workload independently
* Willingness to learn and develop technical skills
* Full UK Driving Licence
Main Responsibilities:
* Provide 1st/2nd line support for D365 SCM software
* Carry out Dynamics AX & D365 administration duties
* Monitor ERP batch queues for errors
* Manage user access and security
* Train end users on Dynamics AX & D365 and integrated applications
* Maintain high customer service standards and adhere to SLAs
* Own user support, troubleshooting, fault resolution, and escalate issues as needed
* Communicate progress to users effectively
* Log and prioritise incidents and service requests
* Coordinate with external support when necessary
* Manage remote support issues
* Fulfil service requests
* Create and update support documentation and knowledge base
Location: UK (Hybrid)
Candidates must be eligible to work in the UK.
Catch Resource Management is a leading provider of ERP resources including Dynamics 365, JD Edwards, and NetSuite, supporting end users and suppliers with full project lifecycle support.
We welcome applications from candidates with relevant skills and experience. Due to high response levels, we can only respond immediately to close matches. Interested candidates can also register on our website for future opportunities.
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