Job Description
Job Description
Contact Centre Customer Support Advisor
KFF Site based Aylesford
27,107 plus benefits and excellent career development, discounted products and services and much more
* 37.5 hrs per week
* 8 hr shifts with 30 min unpaid break (Current operating hours 08.30 18.00)
* Any 5 from 7 days (working weekends on rota basis)
At KFF we are self-confessed produce fanatics! We have an incredible range of fresh and speciality produce from Britain and all over the world.
KFF, is part of the Sysco global familymeaning our customers benefit from global reach, economies of scale, worldwide insight and all the benefits of a highly successful and professional parent company.
As a Customer Support Advisor, you will be providingexcellent customer service to both external and internal customers being the first point of contact to assist in orders or customer queries, via phone, email & web chat
Key Activities & Responsibilities:
1. Process all orders with accuracy of data entry and fulfilling the requirements of each customer
2. Achieving set sales & service KPIS in line with KFF requirements.
3. Develop and maintain department structure to understand impact of customer service function across the business
4. Develop and ...