LSH Auto is looking for a skilled and customer-focused Aftersales Executive to join our team. In this role, you will be responsible for delivering outstanding aftersales support to our customers, ensuring they have a seamless and positive experience throughout their vehicle ownership journey.
Hours: 45 hours per week
Salary: £30,387 plus OTE bonus
Key Responsibilities
* Manage and schedule vehicle service appointments efficiently
* Respond promptly and professionally to customer enquiries related to aftersales services
* Collaborate with service and parts departments to ensure smooth workflow and customer communication
* Provide regular updates to customers regarding their vehicle service status
* Promote aftersales products and services to enhance customer satisfaction and loyalty
* Assist in meeting departmental performance targets and contribute to continuous improvement initiatives
Requirements
* Previous experience in an automotive aftersales or customer service role
* Excellent communication and interpersonal skills
* Strong organizational abilities and attention to detail
* A customer-oriented approach with a passion for delivering excellent service
* Ability to multitask and work effectively in a fast-paced team environment
* A valid driver's licence is essential
If you are motivated to contribute to a leading automotive dealership and excel in aftersales service, please apply today.
Benefits Include
* A range of Mercedes Benz training and leadership programmes
* Refer a friend scheme - up to £1000
* Funded ongoing training and development
* Platinum Plus Rewards Scheme
* Colleague Car Purchase Scheme
* Eye care Vouchers
* Life Assurance (4 x annual salary)
* 31 days holiday (including bank holidays), rising to 38 days with length of service
* Wellbeing Support
* Company Pension
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