Join Transforming Support as a Digital Service Support Engineer, delivering modern Azure and Microsoft 365 services in a hybrid, user-focused IT role that truly makes a difference.
Digital Service Support Engineer
Manchester – Hybrid with national travel required
* Full time, permanent position
* £28,000 - £40,000 per annum
Please Note: Applicants must be authorised to work in the UK
Transforming Support is a compassionate organisation committed to enhancing the lives of adults with additional learning requirements. Our mission is to empower individuals to lead fulfilling lives, celebrate their strengths, and make meaningful choices about their aspirations. We strive to create a world where quality living and exceptional outcomes flourish through person-centred support.
The Role
We are seeking a customer-focused Digital Service Support Engineer to join our IT function and play a key role in delivering and supporting modern, cloud-first digital services. This is a hands-on, user-facing IT support role combining technical troubleshooting, Microsoft Azure administration, Microsoft 365 support, and end-user device management.
Key Responsibilities:
* Provide high-quality technical support to end users both remotely and on-site
* Administer and support Microsoft Azure services, including Entra ID (Azure AD)
* Manage Microsoft Intune, Autopilot, and Mobile Device Management (MDM)
* Support Microsoft 365 and Windows desktop environments
* Diagnose, log, and resolve incidents in line with ITIL best practices
* Configure and support MFA, user accounts, and access controls
* Carry out basic networking tasks including IP addressing and cable patching
* Support device deployment, configuration, and lifecycle management
* Take ownership of technical issues through to resolution
* Contribute to continuous service improvement and documentation
Benefits:
* Competitive salary package
* Hybrid and flexible working arrangements
* Opportunity to work with modern cloud technologies
* Supportive, inclusive working environment
* Career development and certification opportunities
* The chance to make a meaningful impact through your work
The Ideal Candidate
You are an experienced IT Support Engineer or Digital Service Engineer with a strong customer-service mindset and a passion for delivering reliable, secure digital services. You are confident communicating with non-technical users and thrive in a hybrid, fast-paced environment. About you:
* Minimum 3 years’ experience in a customer-facing IT support role
* At least 2 years’ experience administering Microsoft Azure
* Strong knowledge of ITIL incident, problem, and change management
* Experience with Microsoft Intune, Autopilot, and Entra ID
* Solid understanding of networking fundamentals (IP, subnetting, patching)
* Experience supporting Windows OS and Microsoft 365 applications
* Confidence supporting users via phone, Teams, and face-to-face
How to apply for the role:
If you have the skills and experience required for this position, click “apply” today and check your inbox for an email providing more information on how to complete your application and provide any other supporting documents.
You must be authorised to work in the UK. No agencies please.
Other suitable skills and experience include IT Support Engineer, Azure Support Engineer, Infrastructure Engineer, Service Desk Analyst, 2nd Line Support Engineer, Systems Engineer, Microsoft 365 Engineer, Cloud Support Engineer, Technical Support Analyst, IT Technician