Job Description The role of Client Services Executive within our Crewe team is important to us. You will be responsible for handling calls and e-mails from business clients, handling queries, and resolving issues regarding their mobile phones, networks and Telecoms. You'll be a natural communicator who thrives on engaging with customers - helping to resolve issues, discuss new products and find opportunities to add value. We would love to welcome you to our Crewe office, with the working hours of Monday - Friday 8:30am – 5:00pm/9:00am – 5:30pm. Your responsibilities day to day will be: Ensure phone answering takes priority and is answered in line with company guidelines (3 rings). Log all relevant queries on Customer Relationship Management system (Salesforce), ensure Service Level Agreements (SLA) are met and notes are kept up to date on ongoing cases. Resolve all ‘owned’ queries in line with company guidelines/SLAs. Manage customer expectations always – quoting realistic timeframes to complete tasks. Pass any sales opportunities identified through customer conversation to the Account Manager. Ensure Salesforce and GDPR rules are adhered to in line with company requirements. Continual Improvement - Identify process or procedures, providing evidence of change details/benefits to the Line Manager. Keep up to date on the Radius Telecoms & IT product portfolio.