Contact Centre Advisor | Customer Service Advisor | Telesales
Salary: 25,396.80 + bonus (OTE £29,000)
Location: Hanley, Stoke-on-Trent
Hours of work: Monday to Friday, 8:30am-5:30pm
Benefits:
* Competitive salary structure with more earning potential based upon individual performance.
* Colleague referral bonus scheme (up to £1,000)
* 31 days holiday.
* Opportunities for professional growth and career advancement within a thriving organisation.
* Ongoing training and development programs to enhance your sales skills and product knowledge.
* A supportive and collaborative work environment that values your contributions.
* Access to a range of new company vehicles.
* Employee assistance programme.
* Free flu jab.
Key responsibilities as a Contact Centre Advisor:
* Deal with inbound and outbound calls to provide a high standard of customer service when booking the customers in for services, MOT’s and repairs for the group.
* Respond quickly and efficiently to customer internet enquiries relating to service and repairs.
* Proactively contact existing customers to discuss and book their service and MOT requirements.
* Establish customers drop off and collection requirements or arrange alternative transport where necessary.
* Ensure service bookings and appointments are managed efficiently and meet set manufacturer criteria.
* Upsell additional products to customers, such as seasonal products and extras to hit KPI’s.
Required skills as a Contact Centre Advisor:
* Ability to achieve targets both individually and as a team.
* Organised and motivated.
* Previous experience in a contact centre environment.
* IT and computer literate and ability to use company systems.
* Excellent customer service and sales skills.
* Can confidently handle conflicting demands
* Friendly and professional manner.
If you are interested in hearing more about our Contact Centre Advisor job, please enquire now! We would love to hear from you.