Job Description
KDC Projects requires an Account Manager for a major Defence Customer. This is a mid to senior role requiring the candidate to work autonomously to build the business and ensure the customer relationship is optimal at all times. The role involves accountability for the maintenance of the account, involvement in bids, work packages, and responses to large tenders.
Key Areas of Responsibility
1. Account Strategy – setting the direction of the account and ensuring understanding of the actions needed to achieve success.
2. Customer Relationship Management – managing relationships with senior levels, procurement, and building new and existing relationships.
3. Performance Management – anticipating performance gaps and devising approaches to address them, liaising with technical and operational teams as appropriate.
4. Support and Mentoring – providing assistance and guidance as required.
5. Reporting – reporting to the Sales Director and providing weekly updates to the account operations meeting and active management of opportunities via Hubspot.
6. Customer Engagement – attending monthly key account meetings, updating account plans with forecasts and actions, and visiting customer sites as needed (valid driving license and own transport required).
7. Additional Support – supporting other accounts when necessary, budgeting, building and managing a sales funnel, and handling commercial negotiations and contract sign-offs.
8. Issue Resolution – acting as the point of escalation for customer issues and general problem solving.
Essential Skills
* Proficiency with Microsoft Office (Word, Excel, PowerPoint)
* Experience with OEM defence companies
* Ability to work autonomously, make decisions, and lead the account
* Highly organized
Desirable Skills
* Experience with Hubspot
* Knowledge of Mechanical, Systems, and Safety Engineering
* Background in Sales
* Familiarity with the maritime division
Location
Building 307, Aviation Park, Bournemouth Airport, Dorset BH23 6NW
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