Be You - Our people create our best Plexus.
Ingrained in our culture of inclusion is the philosophy that each individual offers diverse perspectives, backgrounds and experiences that create great outcomes when we are united as a team.
We embrace the differences of all our colleagues, celebrate diversity and welcome applications from underrepresented groups and candidates, regardless of their background. We are proud to be registered as the Disability Confident committed employer, and we recruit purely on the basis of skills and experience.
Who we are and what we do?
We help our customers deliver products to the world which have a profound impact on people’s lives.
From ultrasound units and 3D printing to network security applications and in-flight Wi-Fi, we help create products that build a better world.
We’re a global team of experts who partner with our customers to bring their products to life through inspired innovation and world-class customer service.
Whether you’re looking to start, change, or advance your career find your path at Plexus and leave your mark on the world with us.
Purpose Statement: The Program Manager leads the tactical interface between the customer and various Plexus functional areas. This position is responsible for leading the Customer Focus Team (CFT) and managing the day-to-day customer relationship. In essence, be the “voice of Plexus” to the customer and the “voice of the customer” to Plexus.
Key Job Accountabilities:
1. Engage and lead the Customer Focus Team(s), ensuring that the team(s) understand(s) the overall program contract(s) / goals, are performing consistently and are empowered to make decisions and solve problems as they arise.
2. Take the lead in engaging with Customer(s) in respect of delivery commitments, quarterly business reviews, site visits and negotiating PPV and NRE.
3. Lead systematic improvements in customer service and satisfaction in respect of the Plexus' 5Es and Plexus Core Values
4. Leverage operational cost and quality metrics to identify improvement opportunities and collaborate with support functions to proactively develop and implement solutions.
5. Proactively leverage knowledge of financial metrics to identify risks and variances to plan, and take action to mitigate such risks and variances.
6. If have direct reports: Responsible to exemplify and hold their team accountable to demonstrating the Plexus Core Values. Leader will focus on evaluating potential, driving succession planning, and ensuring their employees receive the development and coaching required to realize their full potential.
Education/Experience Qualifications:
7. Education/Experience Qualifications:
8. A minimum of a Bachelor's is required.
9. Two (2) years of related experience is required; Two (2) or more years of related experience is preferred.
10. An equivalent combination of education and experience sufficient to successfully perform the key job accountabilities may be considered.
Other Qualifications:
11. N/A
Physical Requirements:
12. N/A
Travel Requirements:
13. N/A
Why you will love it?
At Plexus, we’re at our best when opportunities are met with passion, open communication, and teamwork. Our employees work alongside a global team of experts who engage in projects that span a variety of industries – helping our customers in creating the products that build a better world.
At Plexus, you will find:
14. A workplace centered on collaboration and integrity
15. Supportive leadership teams that value work-life balance through a flexible work environment
16. An inclusive environment that values diverse backgrounds, experiences, and expertise
17. Flexible career paths across a variety of disciplines
18. Innovative design solutions and state-of-the-art technology that improves lives
19. Through our commitment to local community involvement we encourage our employees to participate in outreach activities with charities, local Schools, Universities, and Colleges and to promote careers in the STEM fields
Additionally, when you join, we want you to enjoy what you do and be rewarded for your contribution, so we have a range of attractive benefits on offer:
20. Bespoke development plan
21. Online learning and formal development programs
22. Full-time, permanent employment contract
23. Enhanced pension contributions
24. 33 days of annual leave (inclusive of public holidays)
25. Paid family leave
26. Private medical insurance
27. Group income protection insurance
28. Employee Assistance Program (EAP)
29. Electric Vehicle Salary Sacrifice Scheme
30. Cycle to work scheme
31. Volunteer time off
32. Flexible Hybrid Working Available (role dependent)
33. Life assurance
34. Occupational health
35. Vision care discounts
36. Discount schemes
37. Company sick pay scheme
38. Onsite gym/ discounted gym
Application Process
We don’t look for culture fit, but culture add. We value all the perspectives our team brings to the table, and we want to hear from YOU. We encourage people from all backgrounds to apply to our positions, and will look at candidates holistically, balancing work, education and additional experiences.