This role requires a strong balance of program management rigor, deep Salesforce platform understanding, and excellent communication and leadership skills. The Salesforce Program Manager will lead complex, large‑scale Salesforce programs within the Energy domain, managing multiple stakeholders, vendors, and delivery teams across geographies. The role demands hands‑on experience delivering multi‑cloud Salesforce implementations and driving end‑to‑end program success from initiation to stabilization.
Your responsibilities
* Lead end-to-end delivery of large, complex Salesforce programs from initiation through go-live and stabilization
* Manage multiple parallel workstreams including configuration, custom development, integrations, data migration, testing, and deployment
* Define and manage program plans, schedules, milestones, dependencies, and critical paths
* Ensure program delivery within approved scope, timelines, budget, and quality commitments
* Provide delivery oversight across Sales Cloud, Service Cloud, Experience Cloud, and associated Salesforce components
* Collaborate closely with Salesforce Architects, Technical Leads, Business Analysts, QA, and delivery teams
* Ensure solutions align with Salesforce best practices, architecture standards, and security guidelines
* Identify, track, and mitigate technical risks, dependencies, and integration challenges
* Act as the primary point of contact for senior business stakeholders and client leadership
* Manage stakeholder expectations and deliver executive-level status reporting and dashboards
* Facilitate steering committee meetings, governance forums, and decision‑making sessions
* Proactively manage escalations, risks, and conflict resolution
* Establish and enforce program governance frameworks and delivery standards
* Maintain and manage RAID (Risks, Assumptions, Issues, Dependencies) logs
* Ensure compliance with enterprise security, regulatory, and audit requirements
* Drive audit readiness and maintain program documentation
* Oversee sprint planning, release planning, and PI planning (where applicable)
* Track and report on velocity, burn‑down charts, and delivery performance metrics
* Drive continuous improvement across delivery teams
* Own program financial management, including budgeting, forecasting, and cost tracking
* Manage vendor partners, system integrators, and offshore/onshore delivery teams
* Ensure contractual deliverables, SLAs, and commercial commitments are met
Your Profile
* 10–15+ years of experience in Salesforce Program or Project Management
* Proven experience managing large‑scale, enterprise or global Salesforce implementations
* Strong understanding of the Salesforce platform and end‑to‑end delivery lifecycle
* Solid knowledge of integrations with ERP systems, billing platforms, middleware, and enterprise applications
* Experience with data migration, UAT coordination, cutover, and go‑live planning
* Strong understanding of Energy domain business processes and systems
* Expertise in managing complex, multi‑stakeholder programs
* Excellent communication, articulation, and executive presentation skills
* Strong leadership, stakeholder management, and decision‑making capabilities
J-18808-Ljbffr